Dock Attendant - SCC

Hornblower Group Inc. • Jersey City, NJ

23h • Onsite

About The Position

The Dock Attendant works under the supervision of the Dock Supervisor. Dock Attendant works in coordination with the marine crew to ensure the safety of passengers boarding/de-boarding at the dock. Dock Attendant provide passengers with safe, secure, and hospitable guest service at all times.

Requirements

• Outstanding guest service personality is a must.
• Ability to interact with individuals at all levels in a pleasant and professional manner.
• Ability to work well under pressure and handle emergency response.
• We are a quality hospitality organization that serves the public year round.
• Regular attendance in conformance with the standards, which may be established by Statue Cruises from time to time, is essential to the successful performance of this position. Crewmembers with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
• EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including however not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Nice To Haves

• Preference given to those who have maritime and customer service experience.

Responsibilities

• Assists guests and answers questions in regards to Ferry Schedule, The Statue of Liberty, Ellis Island or other local attractions.
• Handling lines thrown from the vessels to the dock.
• Assisting Vessel Crew with pulling the gangway on and off each vessel.
• Assisting guests on and off the vessel.
• Properly inform guests how to safely board and disembark the gangway/vessel.
• Follow instructions from the vessel crew and dock supervisors.
• Fill out Island passenger log sheets, when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed