Dock and Door Technician

Raymond West•Reno, NV

13h•$24 - $52•Onsite

About The Position

Raymond West is seeking a Dock and Door Technician to join its service team. The role focuses on proficiently repairing and servicing customer equipment, maintaining positive working relationships and communication with customers, peers, and management, representing the company and its broader offerings, maintaining profitable direct-labor billing, and following Raymond West and OSHA safety guidelines. The position is field-based and involves daily travel within an assigned territory. Technicians receive a company vehicle and fuel card for vehicle expenses. The role may require out-of-town travel, off-hours work, and overtime as needed, coordinated with the assigned supervisor. Candidates must be insurable by Raymond West and pass a pre-employment physical and drug screen. The work is non-sedentary and may take place at job sites where construction is underway. It involves exposure to moving mechanical parts and various weather, electrical, noise, and other job-site conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The hourly pay range is $24.00–$51.56; the specific offer may depend on factors including relevant experience, education, and work location.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of breakdown experience or comparable service experience, or an equivalent combination of education and experience.
Excellent written and verbal communication skills.
Strong organizational and time-management skills; ability to manage time efficiently and work independently.
Proficiency in Microsoft Office Suite and similar software.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and written, oral, or diagrammed directions.
Ability to speak effectively before groups of customers or employees and to write routine reports and correspondence.
Ability to maintain effective working relationships with employees, coworkers, managers in other departments, technicians, and fellow workers; must be a team player and able to take directions.
Customer-oriented, professional, self-motivated, flexible, and able to learn quickly and perform accurately and neatly; willing to pursue ongoing self-development and training and assume additional responsibility as required.
Ability to deal with customers face-to-face and follow Service Department procedures.
Ability to fulfill essential job functions consistently while alert and working safely.
Must pass all available certificates appropriate to the position.
Working knowledge of basic DC and AC electricity, internal combustion and diesel engines, and hydraulic systems; mechanical ability.
Basic arithmetic skills, including use of whole numbers, common fractions, and decimals.
Raymond Level 1 Certified or working toward certification, if applicable.
Valid driver's license with no more than the allowable level of points on record, if applicable.
Maintain personally owned tools in accordance with the approved minimum tool list and maintain additional tools required by duties and certification level.
Able to be insured by Raymond West.
Pass a pre-employment physical and drug screen.

Responsibilities

Repair all types of Dock and Door equipment that Raymond West sells and services, as well as other equipment the company sells and services.
Update training and skills on a continuing basis and train other employees as needed.
Maintain a profitable billing level and follow Service Department procedures.
Communicate with assigned Service leadership and coordinate overtime with the assigned supervisor.
Complete paperwork transactions in a timely, neat, accurate, and orderly manner.
Communicate available options to customers before proceeding with work.
Maintain the tools needed for repair and scheduled service work and complete jobs within quoted time limits when applicable.
Keep the company vehicle clean and orderly inside and outside.
Maintain an accurate assigned parts inventory, if applicable.
Represent the entire company and establish positive rapport with customers.
Pass Raymond certification and recertification if applicable.
Maintain working knowledge of customers and equipment in assigned areas.
Maintain an acceptable driving record as established by the company's insurance carrier and report accidents involving oneself or a customer.
Account for all available working time and be willing to work overtime when necessary.
Follow the Employee Handbook, safety procedures, and Service Department mandates; use good safety judgment.
Work out of town as necessary.
Perform other duties and projects assigned by Service Supervisors or Managers.