Seasonal Docent, Bergdorf Goodman
Saks•New York, NY
•$20 - $25•Onsite
About The Position
The Docent personifies the brand’s culture, transforming luxury retail into a curated, host-led experience. This role is responsible for delivering immersive storytelling, curated walkthroughs, and elevated hospitality moments that deepen client connection to the brand. More than a guide, the Docent translates heritage, craftsmanship, and innovation into memorable, emotionally resonant experiences. In partnership with Client Services and selling teams, the Docent ensures each visit feels bespoke, personal, and refined.
Requirements
- Elevated hospitality mindset
- Brand fluency and cultural literacy.
- Alignment with luxury service standards
- Poise under pressure
- Detail orientation
- Collaborative partnership
- Discretion and professionalism
- Exceptional verbal communication and presentation skills.
- Sophisticated presence with strong emotional intelligence.
- Ability to adapt communication style for diverse audiences, VIP, international or first time visitors.
- Passion for storytelling, craftsmanship and luxury culture.
Responsibilities
- Welcome clients with warmth, presence, and refined professionalism
- Anticipate needs and personalize experiences based on client cues and preferences.
- Partner with Client Services and sales teams to ensure seamless transitions between storytelling and selling moments.
- Maintain discretion and confidentiality with high-profile clientele.
- Cultivate genuine connections that enhance brand loyalty.
- Capture relevant client insights to support relationship-building efforts.
- Follow up when appropriate to deepen engagement beyond the initial visit.
- Ensure the experiential area remains pristine, organized and aligned with brand standards.
- Support as needed for any events or in store activations.
- Maintain visual and experiential standards in partnership with leadership teams.
- Welcome guests with warmth and professionalism setting a refined tone.
- Lead curated tours, private appointments and immersive brand experiences.
- Articulate brand heritage, craftsmanship, design, philosophy, and product narratives, with depth and authenticity.
- Lead private client experiences, VIP tours, and special events with polish and confidence.
- Translate product knowledge into emotionally resonant storytelling.
Benefits
- medical
- vision
- dental
- employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
