Docent Volunteer Program (Unpaid)
About The Position
The Docent Volunteer Program enhances the guest experience through welcoming and engaging interactions throughout the Zoo & Aquarium. Docents support the Conservation & Education Department by providing educational experiences for visitors and the community, sharing current information about conservation, the natural world, and its diversity. Docents provide interpretation throughout the Zoo & Aquarium and, at leadership’s discretion, may also assist with tours, department programs on or off Zoo grounds, and animal encounters. Selected candidates complete Zoo onboarding and orientation in February and/or March. After successful completion, Docent Training takes place in March and/or April. Training is provided, and the Volunteer Contact and Conservation & Education Department employees are available for questions and assistance. The appointment is based on hours attained over a one-year period and may be reappointed for another year at the supervisor’s discretion. Volunteers must complete training and at least 30 hours during the first year, then 60 hours per year after that. Shifts and schedules vary and are flexible. The role is unpaid. Individuals currently employed at the Kansas City Zoo & Aquarium are not eligible. Applicants must be at least 18 and pass a background screening. The dress code is neutral-colored pants or shorts, a provided shirt, comfortable shoes, and weather-appropriate outerwear. The application deadline is February 28th.
Requirements
- Must be at least 18 years old.
- Positive, guest-centered attitude and dependability.
- Excellent communication skills.
- Willingness to work in all weather extremes.
- Ability to remain stationary for extended periods.
- Must pass a background screening.
- Must complete training and at least 30 hours during the first year; after the first year, must complete 60 hours per year.
- Individuals currently employed at the Kansas City Zoo & Aquarium are ineligible to participate in the Zoo’s volunteer program.
Responsibilities
- Promote the Zoo’s mission, events, and programs to connect audiences with one another, the natural world, and conservation.
- Maintain a general understanding of Zoo & Aquarium animals, conservation projects, and sustainability initiatives to communicate appropriate conservation messages.
- Work autonomously as an effective team member and contact leadership when assistance is needed.
- Maintain a positive disposition and practice active listening during interactions.
- Deliver engaging animal interpretation throughout the Zoo & Aquarium, sharing animal stories and actions guests can take to help.
- Enhance the guest experience by initiating conversations, answering questions, and educating guests about animals.
- Adapt to a variety of teaching and learning styles as appropriate for each interaction.
- Consistently improve knowledge of animal welfare, interpretation techniques, and science education techniques.
- Support the organization, upkeep, and maintenance of educational materials.
- Assist in facilitating and implementing the Zoo and Aquarium’s mission, strategic plan, and core values.
- As directed, assist with tours, department programs on or off Zoo grounds, and animal encounters.
- Perform other duties or special projects as assigned in the best interest of the Kansas City Zoo & Aquarium.
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