Docent Volunteer Program (Unpaid)

Kansas City Zoo•Kansas City, MO

3d•Onsite

About The Position

The Docent volunteer program enhances the guest experience through welcoming and engaging interactions throughout the Zoo & Aquarium. Docents support the Conservation & Education Department by providing educational experiences for visitors and the community, sharing current information about conservation, the natural world, and its diversity. They provide interpretation throughout the Zoo & Aquarium and, at leadership’s discretion, may have opportunities to assist with tours, department programs on or off Zoo grounds, and animal encounters. Selected candidates complete Zoo onboarding and orientation in February and/or March, followed by Docent Training in March and/or April. Training is provided, and the Volunteer Contact and Conservation & Education Department employees are available for questions and assistance. The appointment is based on completing required hours for one year and may be renewed for another year at the supervisor’s discretion. Volunteers must complete training and at least 30 hours during the first year, and 60 hours per year thereafter. Shifts and schedules vary and are flexible. Current Kansas City Zoo & Aquarium employees are not eligible to participate in the volunteer program. The role requires a positive, guest-centered attitude, dependability, strong communication skills, the ability to work in all weather extremes, and the ability to remain stationary for extended periods. A background screening is required. The dress code is neutral-colored pants or shorts, a provided shirt, comfortable shoes, and weather-appropriate outerwear.

Requirements

Must be at least 18 years old.
Positive, guest-centered attitude and dependability.
Excellent communication skills.
Willingness to work in all weather extremes.
Ability to remain stationary for extended periods.
Must pass a background screening.
Complete training and a minimum of 30 volunteer hours in the first year; complete 60 hours per year after the first year.
Current Kansas City Zoo & Aquarium employees are not eligible to participate.

Responsibilities

Promote the Zoo’s mission, events, and programs to connect audiences with one another, the natural world, and conservation.
Maintain a general understanding of the Zoo & Aquarium’s animals, conservation projects, and sustainability initiatives to communicate appropriate conservation messaging.
Work autonomously as an effective team member and contact leadership when assistance is needed.
Maintain a positive disposition and practice active listening during interactions.
Deliver engaging animal interpretation throughout the Zoo & Aquarium, sharing animal stories and actions guests can take to help them.
Enhance the guest experience by initiating conversations, answering questions, and educating guests about animals.
Adapt to a variety of teaching and learning styles as appropriate for each engagement.
Consistently improve knowledge of animal welfare, interpretation techniques, and science education techniques.
Support the organization, upkeep, and maintenance of educational materials.
Assist in facilitating and implementing the Zoo and Aquarium’s mission, strategic plan, and core values.
Perform other duties or special projects as assigned in the best interest of the Kansas City Zoo & Aquarium.