DNOC Lead (NE III) (Government)
About The Position
AT&T Global Public Sector is hiring a DNOC Lead to support a government customer’s computer data communications systems. The role supports the design, testing, inspection, monitoring, and maintenance of computer networks, as well as network upgrades and analysis of hardware and software solutions. Work is performed at a government customer site in Aurora, Colorado, with office presence required at least five days per week. No relocation is offered. The DNOC Lead supervises and trains network support specialists, supporting incident response and the resolution of network tickets with Tier 2 and Tier 3 engineers. The position supports network administration, monitoring, technology evaluation, configuration management, incident analysis, vendor coordination, and troubleshooting. The position requires a TS/SCI clearance with polygraph and compliance with DoD 8140 IAT Level 2.
Requirements
- 16 years of experience, which may be a combination of work history and education. Equivalent combinations listed are a doctorate and 8 years of experience, a master's degree and 10 years, a bachelor's degree and 12 years, an associate degree and 14 years, or a high school diploma and 16 years.
- Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
- TS/SCI clearance with polygraph.
- Layer 1 and Layer 2 network experience.
- Knowledge of Cisco IOS, Juniper JUNOS, Brocade, and Foundry OS.
- Familiarity with Layer 3 protocols including OSPF, BGP, VRRP, HSRP, MPLS, LSP, and GRE.
- Familiarity with Visio and ServiceNow.
Responsibilities
- Supervise network support and client server specialists in planning, coordinating, and implementing network operations, maintenance, repairs, and upgrades.
- Train and manage network support specialists providing incident response support to Tier 2 and Tier 3 network engineers.
- Support administration of networks, including hardware, systems software, applications software, and configurations.
- Develop and implement methodologies for analysis, testing, monitoring, and support of LAN and WAN networks.
- Support evaluation and implementation of new network technologies to enable robust, proactive monitoring of network health.
- Analyze incident trends, escalate incidents to problems, and develop solutions to resolve network issues.
- Perform configuration management to maintain accurate and concise asset management records.
- Use network tools to identify and isolate customer-impacting network events.
- Communicate and troubleshoot with vendors and other service providers to resolve incidents.
- Diagnose hardware and software problems and replace defective components.
- Configure and troubleshoot Layer 2 switching, including VLANs.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays, based on date of hire
- Paid parental leave
- Paid caregiver leave
- Additional sick leave may be available, subject to applicable terms
- Adoption reimbursement
- Short-term and long-term disability benefits
- Life and accidental death insurance
- Supplemental benefits, including critical illness, accident, hospital indemnity, and group legal programs
- Employee Assistance Programs
- Employee wellness programs
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet and fiber where available, and phone service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
