DMV Title Clerk - Holman - Raleigh

Holman•Raleigh, NC

3d•Onsite

About The Position

Holman is seeking a Title Clerk to join their team in Raleigh, NC. The Title Clerk will be responsible for understanding all aspects of the accounting office in a dealership, with expertise in laws and regulations related to vehicle registration and titling in the dealership's state and jurisdiction, as well as general knowledge of out-of-state jurisdictions. This role also involves handling on-site cash receipts, balancing daily cash deposits, verifying invoice approvals, determining proper account classification and approval of disbursements, accounts receivable maintenance, and preparing journal entries. The position requires scanning documents for processing, attentive and detailed analysis, checking for proper authorization, completing accurate reconciliations, and a general understanding of general ledger accounts. Key responsibilities include processing car deals (in and out of state), breaking down deal jackets, submitting check requests for payoffs, processing licensing in CVR, submitting titling paperwork to third parties, accurately signing off on titles, issuing DMV refund checks, reviewing contract documents for compliance, and troubleshooting title-specific issues like odometer discrepancies and power of attorney. The role also involves reconciling account schedules, preparing journal entries, performing other duties as assigned, and contributing to a team-focused, values-based service culture. Additionally, the Title Clerk will answer customer inquiries professionally and in a customer-focused manner via various communication channels.

Requirements

Minimum of 1 year of titling experience required.
Dealership experience highly preferred.
Reliable, punctual and dependable attendance.
Ability to prioritize and adhere to regulatory and internal deadlines.
Ability to use Excel and MS Office.
Excellent communication and customer relations skills.
Strong verbal and written communication skills.
Good analytical and problem solving skills.
Good organizational skills and time management.

Responsibilities

Process car deals both in and out of state, including breaking down deal jackets, submitting check requests for payoffs, processing licensing in CVR, submitting titling paperwork to out of state third parties for processing, signing off on titles accurately, issuing DMV refund checks, and other related tasks.
Review contract documents for proper compliance with regulations and per Holman policy.
Troubleshoot and resolve issues specific to titles, such as odometer discrepancies and power of attorney.
Reconcile appropriate account schedules.
Prepare journal entries.
Perform other duties as assigned or requested to assure optimum service levels, including ad-hoc accounting projects.
Contribute to and encourage others to demonstrate a team focused, values based, service culture throughout the company.
Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer-focused manner.