DMV Specialist

Rogue Credit Union • Medford, OR

just now • $24 - $30 • Onsite

About The Position

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! This role processes all Department of Motor Vehicle (DMV) paperwork for loans, ensuring perfection of the credit union's lien on the title. It also provides lending support services that flex with the lending needs of the credit union, Members, Dealers, Staff and other departments.

Requirements

• One to three years of similar or related experience.
• A high school education or GED.
• Accuracy and attention to detail are critical.
• Ability to prioritize and multitask.
• Strong verbal and written communication skills.
• Resourcefulness in solving problems and providing solutions.
• Strong computer skills with Work, Excel, Outlook and other relevant software.
• Ability to drive a motor vehicle or arrange for own transportation.

Nice To Haves

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.
• Work may involve motivating or influencing others.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Responsibilities

• Processes all Department of Motor Vehicle (DMV) paperwork for loans, ensuring perfection of the credit union's lien on the title.
• Provides lending support services that flex with the lending needs of the credit union, Members, Dealers, Staff and other departments.
• Exhibits expertise with all Department of Motor Vehicle paperwork on consumer loans, releases titles on paid off loans, files titles, processes payoffs, monitors reports to ensure the credit union's lien position has been perfected on collateral, etc.
• Uses problem solving and decision-making skills to assist front line staff, dealers and members when answering questions related to title processing.
• Serves as a resource for front line staff answering questions through phone and email communication relating to lending systems, policies, rules regulations, procedures, practices, products, services and questions related to lending and title processing.
• Stays current on applicable regulations, credit union policies, operational controls, safety measures, service, and security procedures to ensure compliance throughout assigned areas of the credit union.
• Proactively performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED