DMV Remote Testing Operations Specialist- Position #00750
About The Position
The Virginia Department of Motor Vehicles is seeking a Remote Testing Program Operations Specialist to help provide DMV testing services in communities across the Commonwealth. The position manages remote testing services, trains proctors who administer knowledge tests at high schools, and oversees off-site testing and full-service centers. It also handles financial operations and provides administrative support to CSMA. When the Program Operations Manager is absent, the specialist assumes operational oversight to help ensure services continue without interruption. This recruitment is open to current DMV employees only.
Requirements
- Strong knowledge of financial management, particularly EZ Pass reconciliation and budget compliance.
- Proficiency in program administration, particularly in remote testing or training environments.
- Knowledge of DMV statutes, policies, and procedures.
- Ability to conduct financial reconciliations and ensure budget compliance.
- Excellent oral and written communication skills for professional correspondence.
- Competency in data analysis and reporting to track operational trends.
- Proficiency in Microsoft Office, including Word and Excel.
- Valid driver's license for travel between sites.
- Frequent in-state travel to remote testing facilities and full-service centers.
Nice To Haves
- Experience with DMV-specific systems and testing programs.
- Prior experience handling customer service communications and inquiries.
- Experience in a DMV or governmental setting.
- Familiarity with high-volume customer service and operations.
Responsibilities
- Manage the daily operations of DMV remote testing services.
- Train high school proctors to administer knowledge tests in accordance with DMV standards.
- Oversee off-site testing and full-service centers to support consistent, high-quality service.
- Complete monthly EZ Pass reconciliation and handle related financial operations.
- Provide administrative support to CSMA.
- Assume operational oversight in the absence of the Program Operations Manager.
- Manage and maintain testing equipment, ensuring it operates properly and is available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
