DMV LE Intake & Analysis Supervisor, Position No. 02005

DHRM • Richmond, VA

2d

About The Position

The Virginia Department of Motor Vehicles is seeking an Intake & Analysis Supervisor to lead the Intake & Analysis Work Center within the Operations Support Unit of the Law Enforcement Division. The role combines team leadership, data analytics, and operational support for DMV law enforcement operations across the Commonwealth.

The supervisor develops and maintains Power BI dashboards and reports, oversees investigative request workflows, and helps improve operational efficiency and informed decision-making. The role also manages law enforcement equipment, uniforms, and supplies, and works with internal teams and external law enforcement partners to support effective operations and compliance.

Requirements

• Experience designing, building, and maintaining reports and dashboards using data visualization tools such as Power BI or Tableau.
• Experience supervising or leading staff, including assigning and prioritizing work, coaching, and managing performance.
• Ability to analyze data, identify trends, and prepare management reports with recommendations for improvement.
• Knowledge of inventory control and procurement, including managing equipment, supplies, and expenditures.
• Ability to interpret and apply policies, procedures, and regulations in a compliance-driven environment.
• Strong written and verbal communication skills, including presenting information to management and working with internal and external partners.
• Ability to manage multiple priorities in a fast-paced environment while delivering high-quality customer service.
• Ability to lift 10–20 pounds.
• Ability to acquire and maintain VCIN/NCIC certification.

Nice To Haves

• Progressive management experience is strongly desired.

Responsibilities

• Design, develop, and maintain Power BI dashboards and reports to identify trends, monitor performance, support data-informed decisions, and improve processes.
• Oversee daily team operations, prioritize workloads, coach employees, and promote accuracy, efficiency, and accountability.
• Direct intake, research, analysis, and coordination of investigation requests submitted by DMV employees, customers, and law enforcement partners.
• Evaluate workflows and performance data and recommend solutions to improve service delivery and unit effectiveness.
• Oversee procurement, inventory, and distribution of law enforcement equipment, uniforms, and supplies.
• Collaborate with internal teams and external law enforcement partners to facilitate communication, support compliance, and keep operations moving efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed