DMV Customer Service Technician (Part-time/wage) - Smithfield 02649

Virginia Information Technologies Agency

22h•Onsite

About The Position

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Smithfield Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you. The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services. Training will be provided to ensure your success. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Requirements

Customer service experience
Experience with personal computers, computer information systems, databases and how they support service operations
Knowledge of mathematics and basic accounting practices and principles such as reconciliations
Ability to interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures
Ability to adapt to frequent statute, policy and procedural changes
Ability to analyze records, files and other documents to reach logical and legal conclusions
Proven ability to work well under pressure during peak workload periods
Ability to work cooperatively with others in a team environment
Ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population
Ability to complete required employee training
Ability to perform work tasks at different work stations within the CSC as assigned
Ability to operate all equipment necessary to perform the job
Must be able to work Monday – Saturday with varied hours