DMV Lead Customer Service Agent

City and County of Denver • Denver, CO

1d • Onsite

About The Position

The City and County of Denver is seeking a DMV Lead Customer Service Agent. This role offers competitive pay, great benefits, and opportunities for growth within a diverse and inclusive workforce of over 11,000 team members. The position is full-time and offers a competitive salary commensurate with education and experience, typically between $26.00 and $31.00 per hour. New hires are typically brought into the organization between $26.00 and $31.00. The role is in-person and requires presence five days a week at one of several branch locations: Northeast, Northwest, Southeast, Southwest, or Tremont.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Three (3) years of clerical experience which includes customer service involving the explanation of rules and regulations
• One (1) year of motor vehicle office support experience within the three years of clerical experience
• Requires a valid Driver's License at the time of application
• Licenses and certifications must be kept current as a condition of employment

Nice To Haves

• Passion and dedication to ensuring the highest level of customer service to our Denver residents
• Superior communication skills
• Previous professional level Motor Vehicle titling and/or registration experience

Responsibilities

• Assist in running the daily operations such as opening, closing and securing offices, responding to escalated customer issues, issuing credits and making corrections to the State system
• Provide support with on-the-job training on motor vehicle policies, procedures, methods and techniques in order to process and issue motor vehicle titles and registration documents
• Respond to complex customer questions and issues such as titling and registration procedures, fee and tax requirements, emission testing and insurance requirements, explain statutes, policies, procedures and rules and resolve problems and/or concerns
• Process vehicle registration renewal applications received in the mail or online, review documents for completeness, accuracy, and compliance with statutes, issue motor vehicle registration documents and validation tabs determine why some renewals are rejected and send correspondence to customers explaining fees, reason for rejection and policies and procedures
• Maintain assigned state inventory, files and records as required by the Colorado Department of Revenue
• Operate a variety of office equipment, perform preventative maintenance, reports all malfunctions and troubleshoot problems in conjunction with a repair technician until the machine is in working order
• Perform other related duties as assigned

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees