DMV Customer Service Generalist - 04628 Alexandria CSC & 02012 Fairfax-Braddock Rd. CSC

Virginia Information Technologies Agency•Alexandria, VA

23h•$45,920 - $47,000•Onsite

About The Position

Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? The Virginia Department of Motor Vehicles (DMV) is seeking Customer Service Generalists for our Alexandria and Fairfax-Braddock Rd. Customer Service Centers. If positions become available in other CSC locations in the district they may be filled from this posting. This is your opportunity to make a meaningful impact by helping Virginians access essential services every day. The salary range reflects a 12% Northern Virginia locality adjustment. As a Customer Service Generalist, you'll serve as the face of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include, but not limited to: - Communicating DMV policies, procedures, and regulations effectively - Issuing identification cards and processing customer applications - Administering vision screenings, knowledge exams, and in-car road tests - Handling a variety of vehicle registration, titling, and tax/fee collection services - Managing cash and credit card transactions with accuracy and professionalism We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer: - Competitive salary - Excellent health and retirement benefits - Twelve paid holidays per year - Paid annual, sick, and family/personal leave - Deferred compensation plans Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.

Requirements

Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
Proven ability to provide excellent customer service and resolve inquiries efficiently.
Attention to detail for accurate processing and verification of transactions.
Problem-solving skills for resolving customer issues in fast-paced environments.
Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
Must be 21 years of age and maintain the instructor certification for administering road tests.

Nice To Haves

Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
Understanding of public sector operations, including government processes, regulations, and customer service protocols.
Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
Demonstrated administrative experience such as document processing, data entry, and maintaining records.
A criminal background check is required to ensure the integrity of DMV operations.
Must possess and maintain a valid driver’s license with fewer than 6 demerit points.

Responsibilities

Communicating DMV policies, procedures, and regulations effectively
Issuing identification cards and processing customer applications
Administering vision screenings, knowledge exams, and in-car road tests
Handling a variety of vehicle registration, titling, and tax/fee collection services
Managing cash and credit card transactions with accuracy and professionalism