DMV Customer Service Generalist - Portsmouth 05045
About The Position
Join the Virginia DMV Team as a Customer Service Generalist at the Portsmouth Customer Service Center! This role is for a service-driven professional looking to grow their career with an organization that values trust, respect, and teamwork. The position offers an opportunity to make a meaningful impact by helping Virginians access essential services every day. As a Customer Service Generalist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base. The Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. They partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Their core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything they do.
Requirements
- Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
- Proven ability to provide excellent customer service and resolve inquiries efficiently.
- Attention to detail for accurate processing and verification of transactions.
- Problem-solving skills for resolving customer issues in fast-paced environments.
- Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
- Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
- Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
- Must be 21 years of age and maintain the instructor certification for administering road tests.
Nice To Haves
- Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
- Understanding of public sector operations, including government processes, regulations, and customer service protocols.
- Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
- Demonstrated administrative experience such as document processing, data entry, and maintaining records.
- A criminal background check is required to ensure the integrity of DMV operations.
- Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
- Bilingual encouraged to apply.
Responsibilities
- Communicating DMV policies, procedures, and regulations effectively
- Issuing identification cards and processing customer applications
- Administering vision screenings, knowledge exams, and in-car road tests
- Handling a variety of vehicle registration, titling, and tax/fee collection services
- Managing cash and credit card transactions with accuracy and professionalism
Benefits
- Competitive salary
- Excellent health and retirement benefits
- Twelve paid holidays per year
- Paid annual, sick, and family/personal leave
- Deferred compensation plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
