DMV Customer Service Generalist - Portsmouth 05045

DHRM•Portsmouth, VA

6d•Onsite

About The Position

Join the Virginia DMV Team as a Customer Service Generalist at the Portsmouth Customer Service Center! Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? This is your opportunity to make a meaningful impact by helping Virginians access essential services every day. As a Customer Service Generalist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base. Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.

Requirements

Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
Proven ability to provide excellent customer service and resolve inquiries efficiently.
Attention to detail for accurate processing and verification of transactions.
Problem-solving skills for resolving customer issues in fast-paced environments.
Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form.
All applicants for employment must consent to a background check.
Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Nice To Haves

Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
Understanding of public sector operations, including government processes, regulations, and customer service protocols.
Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
Demonstrated administrative experience such as document processing, data entry, and maintaining records.
Bilingual encouraged to apply.

Responsibilities

Communicating DMV policies, procedures, and regulations effectively
Issuing identification cards and processing customer applications
Administering vision screenings, knowledge exams, and in-car road tests
Handling a variety of vehicle registration, titling, and tax/fee collection services
Managing cash and credit card transactions with accuracy and professionalism