DMV Greeter/Customer service representative

Datrose•Albany, NY

3d•Onsite

About The Position

This is a 2-year assignment with the New York State DMV, serving as the first point of contact for customers entering the local DMV offices. The role is fast-paced, people-facing, and involves directing customers, screening paperwork, managing customer flow, grading vision tests, assisting at self-service kiosks, taking photos, proctoring exams, and maintaining customer information confidentiality. The position offers a path to direct state employment for top performers.

Requirements

High school diploma or equivalent preferred.
Excellent verbal communication and interpersonal skills.
Professional, courteous demeanor, even when things get busy.
Strong attention to detail and organizational skills.
Comfortable learning new computer systems, kiosks, and office equipment.
Ability to stay calm and professional with customers who may be frustrated.
Comfortable standing, walking, and staying on your feet for extended periods.
Willingness to work at different DMV locations as assigned.
Ability to pass a criminal background check (fingerprinting via NYS DOL and DMV).

Nice To Haves

Customer service, administrative, receptionist, government, or retail experience.
Prior government or public-sector experience.
DMV or motor vehicle-related customer service background.
Experience with computerized queuing systems.
Experience proctoring tests.
Bilingual/multilingual skills.
Flexibility to adapt across different DMV locations.

Responsibilities

Greet customers and determine the nature of their visit, directing them to the right service area.
Screen customer paperwork to check that required documents and information appear complete.
Manage customer flow through the DMV queuing system.
Help maintain an organized, efficient office environment.
Grade vision test results and enter passing results into the DMV computer system.
Assist customers at self-service DMV kiosks, including basic troubleshooting.
Take customer photos for driver's licenses and other DMV identification documents.
Proctor DMV examinations and monitor testing areas for procedure and security compliance.
Refer customers with complex questions to the appropriate DMV staff.
Maintain confidentiality and safeguard customer information at all times.
Work cooperatively with DMV staff and other assigned personnel.