DMV Greeter/Customer service representative

Datrose • Multiple, NY

3d • Onsite

About The Position

Be the first friendly face at your local DMV. This role offers competitive pay above minimum wage, real benefits, and a shot at a state job. It is a 2-year assignment with real stability, unlike typical temp gigs. You will be the first point of contact for New Yorkers walking into their local DMV, setting the tone for their whole visit. It's fast-paced, people-facing, and genuinely useful work.

Requirements

• High school diploma or equivalent preferred
• Excellent verbal communication and interpersonal skills
• Professional, courteous demeanor, even when things get busy
• Strong attention to detail and organizational skills
• Comfortable learning new computer systems, kiosks, and office equipment
• Ability to stay calm and professional with customers who may be frustrated
• Comfortable standing, walking, and staying on your feet for extended periods
• Willingness to work at different DMV locations as assigned
• Ability to pass a criminal background check (fingerprinting via NYS DOL and DMV)
• Authorization to work in the U.S. is a precondition of employment.

Nice To Haves

• Customer service, administrative, receptionist, government, or retail experience a plus, but not required
• Prior government or public-sector experience
• DMV or motor vehicle-related customer service background
• Experience with computerized queuing systems
• Experience proctoring tests
• Bilingual/multilingual skills

Responsibilities

• Greet customers and determine the nature of their visit, directing them to the right service area
• Screen customer paperwork to check that required documents and information appear complete
• Manage customer flow through the DMV queuing system
• Help maintain an organized, efficient office environment
• Grade vision test results and enter passing results into the DMV computer system
• Assist customers at self-service DMV kiosks, including basic troubleshooting
• Take customer photos for driver's licenses and other DMV identification documents
• Proctor DMV examinations and monitor testing areas for procedure and security compliance
• Refer customers with complex questions to the appropriate DMV staff
• Maintain confidentiality and safeguard customer information at all times
• Work cooperatively with DMV staff and other assigned personnel

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• HSA (Health Savings Account)
• Paid Sick Time
• Employee Discount Program
• Competitive Pay: $19 to $21/hr in NYC
• A Real Path to a State Job: top performers get considered for direct hire with New York State, unlocking full state employee benefits, pension eligibility, and long-term career stability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED