DMV Customer Service Agent
About The Position
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise . Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. The Department of Finance manages the city’s investing, fiscal analysis, budgeting, debt, and asset management, tax assessment and collection, and accounting functions as well as establishing , maintaining and enforcing fiscal policies, practices and procedures for the entire City and County of Denver. The Department commits to Denver residents the delivery of these services through a financial structure that mirrors the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes. Denver Motor Vehicle (DMV) is authorized as an agent of the State Department of Revenue as outlined in the Colorado Revised Statutes to register and title vehicles and to collect, record, and deposit all taxes and fees prescribed for vehicles owned or operated by residents and business owners within the City and County of Denver. Denver Motor Vehicle is seeking an eager and dedicated individual to serve as a Customer Service Agent who will actively ensure the best customer service to the residents of Denver while tending to their motor vehicle needs. You will have the chance to support the Denver Motor Vehicle (DMV) by providing quality customer service to our clients, being knowledgeable of motor vehicle transactions and all operations. You will gain the knowledge of where to access information, and will assist our customers by inspecting, assessing, and auditing applications and legal documents submitted for vehicle titling and registration of all types of motorized vehicles.
Requirements
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- One (1) year of clerical experience which includes customer service involving the explanation of rules and regulations
- Additional appropriate education may be substituted for the minimum experience requirements.
- Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
Nice To Haves
- Passion and dedication to ensuring the highest level of customer service to our Denver residents.
- Superior communication skills.
- Experience in mortgage, insurance, loan, or banking industries.
- Ability to efficiently maneuver through various computing systems.
- Previous professional level Motor Vehicle titling and/or registration experience is preferred but not .
Responsibilities
- Receive on-the-job training on motor vehicle policies, procedures, methods, and techniques to process and issue motor vehicle titles and registration documents and ensure compliance with governmental statutes, rules, and regulations.
- Attend training sessions to learn processes, practices, and applications of state motor vehicle statutes.
- Become proficient in assessing and calculating all types of motor vehicle fees and taxes.
Benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
