DMV and Servicing Specialist

SESLOC Credit Union•San Luis Obispo, CA

9d•Onsite

About The Position

The DMV & Servicing Specialist supports the Consumer Loan Department by ensuring accurate DMV title and registration processing and providing specialized loan servicing support. This role plays an important part in protecting the Credit Union's lien position, maintaining regulatory compliance, and delivering a positive experience for members and internal teams. This position requires a high level of independence, attention to detail, and strong collaboration across Lending, Servicing, and Operations.

Requirements

Experience with DMV/title processing, loan servicing, insurance transactions, or related work
Knowledge of consumer loan products and applicable regulations
Strong organizational, analytical, and problem‑solving skills
Ability to work independently while managing multiple priorities
Clear written and verbal communication skills with a service‑focused approach
Proficiency with Windows‑based systems and standard office equipment
High school diploma or GED required

Nice To Haves

Three to five years of relevant experience preferred

Responsibilities

Process and track DMV titles and registrations to ensure timely and accurate lien perfection on vehicle loans
Independently manage title control, including out‑of‑state transactions, paid‑off titles, DMV refunds, and audit support
Serve as a resource for DMV requirements and documentation, staying informed on regulatory and procedural changes
Provide specialized loan servicing support across vehicle loans, HELOCs, signature loans, and credit cards
Research and resolve servicing questions related to loan terms, payments, payoffs, and account maintenance
Collaborate with internal teams to resolve complex servicing scenarios and promote consistent, accurate servicing
Respond to member and employee inquiries with professionalism, accuracy, and sound judgment
Maintain confidentiality and comply with all applicable regulations, policies, and procedures