DMV Advisor - AA I (Aurora)

State of Colorado • Aurora, CO

4d • Onsite

About The Position

The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards. This position will work at the front reception desk, greeting customers as they enter the building and directing them to the appropriate services based on their needs. The purpose of this position is to streamline office services, address customer concerns, and reduce transaction and wait times for customer-facing offices. This position's main duties revolve around welcoming and advising customers at the Aurora DMV office. This position is the first point of contact with DMV customers establishing the beginning of the customer experience for that office. The Advisor will also provide administrative support to functioning of the Driver License office. This position reports onsite at the Aurora Driver License Office, located at 14391 E 4th Ave, Aurora, CO 80011.

Requirements

• One (1) year of Customer Service or Receptionist experience or other relevant work experience.
• A combination of related education and/or relevant Customer Service or Receptionist experience in an occupation related to the work assigned equal to one (1) year
• Must be legally eligible to work in the United States to be appointed to this position.
• Must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations.
• Must complete a successful background investigation and reference check prior to appointment.

Nice To Haves

• State experience in a work environment in which laws, rules, and regulations are put into place
• Excellent Customer service skills, including utilizing conflict resolution techniques
• Problem solving skills, demonstrated ability to be detail oriented.
• Demonstrated written communication, computer and data entry skills
• Prior work in a high stress environment maintaining a professional attitude
• Collaboration and teamwork skills

Responsibilities

• Acts as the gatekeeper for the office to ensure the smooth workflow for the employees and customers
• Establishes and maintains constructive and cooperative interpersonal relationships with DMV employees and customers.
• Assists customers with use of the appointment kiosk, website, online portal or other DMV convenience service offerings.
• Checks customers in for appointments and any other DMV interactions at the office
• Works with walk in customers to assist and provide the best customer experience possible
• Organizes the customer workflow for the office
• Conducts vision testing as needed
• Contacting customers as needed
• Reviewing source documents and other information to ensure the customer is ready to meet with the appropriate technician
• Maintaining a safe and clean working environment by complying with procedures, rules, and regulations.
• Assisting with other office support including stocking and cleaning the greeter/advisor station.

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical , Dental , and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed