DMP Alarm Support Specialist

Pye-Barker Fire & Safety • Brookfield, CT

7d • Onsite

About The Position

The inside support technician’s role is to support field technicians and our customers by assisting with and answering questions relating to a broad range of security, fire, CCTV/Video and access control equipment. The applicant should have a deep knowledge and understanding of DMP products, services, and in-depth knowledge of programming, set up and configuration of DMP’s video products, access progress and communications methods and hardware.

Requirements

• High school diploma or equivalent required.
• Must have a minimum of 3+ years' experience in the fire alarm/security alarm/access control/CCTV industry as a technician.
• Must have extensive experience with entire DMP product line.
• Demonstrated ability to work independently with minimum supervision.
• Should possess a self-starter attitude.
• Must be able to keep current on new technology with minimum assistance.

Nice To Haves

• NICET Level I or above preferred.

Responsibilities

• Assist installers and service technicians with initial setup and programming of all newly installed systems and additions to existing systems. Specifically, DMP products.
• Provides technical support to our customers for operation and connectivity to alarm systems.
• Help customers install and navigate phone -based apps to allow connectivity to alarm systems.
• Maintain accurate documentation of work performed.
• Assist other team members with DMP questions about programming and operation of DMP products and services.
• Maintain a clean and organized job site.
• Other duties as assigned by management.
• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned by management.

Benefits

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED