DME Service and Delivery Technician

Logan Health•Conrad, MT

About The Position

This position provides oxygen and durable medical equipment (DME) services to customers within assigned service areas. It also supports equipment maintenance, administrative functions, inventory management, reimbursement documentation, and compliance with applicable regulatory requirements and organizational policies. The role assembles and delivers equipment, performs checks and maintenance, maintains records and inventory, and supports billing, insurance verification, and other departmental operations. The technician operates organization-provided vehicles in accordance with applicable policies and regulations and follows relevant DOT, FDA, accreditation, Medicare, Medicaid, and third-party payer requirements. Logan Health’s mission is “Quality, compassionate care for all.” Its vision is to “Reimagine health care through connection, service and innovation.” Its core values are “Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.” The position follows a Monday–Friday day-shift schedule of eight hours. Regular and consistent attendance is required as scheduled by department leadership. Employment offers are contingent upon passing criminal background, reference, drug, health and immunization, and physical demand screenings.

Requirements

A current driver’s license is required for the Driver portion of the position.
For the Driver portion, the driving record for the previous 36 months must not reflect major driving offenses, including DUI, a felony conviction involving a motor vehicle, a suspended license, or three or more speeding tickets or other moving violations.
Personal vehicles used for Logan Health business must carry at least the state-law minimum liability coverage.
RQI Responder certification is required within seven days of hire or transfer, or before independent patient care, whichever comes first.
Ability to manage multiple priorities and maintain accurate documentation in a fast-paced environment.
Strong customer service skills and ability to interact professionally with patients, referral sources, providers, and internal departments.
Ability to set high standards and provide high-quality outcomes.
Ability to act with integrity and kindness and exhibit empathy.
Excellent organizational skills, attention to detail, initiative, critical thinking, prioritization, and ability to work both independently and as part of a team.
Commitment to teamwork and maintaining confidentiality as needed.
Excellent verbal and written communication skills, including the ability to communicate effectively with varied audiences.
Excellent interpersonal skills and ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
Computer skills, including working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Nice To Haves

Previous DME experience.
Experience with electronic health records (EHR), inventory management, or healthcare billing systems.

Responsibilities

Assemble and deliver durable medical equipment and specialty equipment to customers within assigned service areas.
Perform equipment checks, calibration, monitoring, and maintenance, and complete documentation to support customer records and third-party reimbursement.
Maintain records, process documentation, and perform data entry according to department protocol.
Coordinate and communicate daily activities, customer needs, equipment requests, and operational information.
Support billing, collections, insurance verification, authorization tracking, and medical record maintenance.
Maintain accurate records and documentation supporting patient care, regulatory compliance, reimbursement, and product traceability in the event of a recall.
Order supplies, monitor inventory levels, and maintain adequate stock for departmental operations.
Assist with scheduling, daily communications, and coordination of departmental activities as assigned.
Operate organization-provided vehicles in accordance with Logan Health policies and applicable state and federal regulations.
Adhere to applicable Department of Transportation, Food and Drug Administration, and accreditation standards.
Apply knowledge of Medicare, Medicaid, and third-party payer requirements and regulations.
Perform equipment maintenance and service activities, including oxygen concentrator checks, as applicable.
Ensure oxygen fill station operations comply with applicable FDA requirements and ensure compliance with FDA regulations governing oxygen transfill and delivery.
Coordinate with appropriate consultants to arrange required FDA training for fill station operators.
Participate in departmental and facility activities, projects, and initiatives as assigned.
Maintain regular and consistent attendance as scheduled by department leadership.
Perform other similar duties as assigned, consistent with the knowledge, skills, and abilities required for the role.