DME Manager
About The Position
The DME Manager will be responsible for developing and enforcing safety protocols, conducting risk assessments, and overseeing the DME program. This role involves managing inventory, monitoring data, and evaluating processes. The manager will also train new DME coordinators and associates, authorize the intake and distribution of durable medical equipment, and apply expertise in DME specifications, procedures, and protocols. Additionally, the manager will coordinate the resolution of patient issues related to DME, assess root cause issues, and monitor distribution processes to ensure efficiency. Managing spend agreements to track and leverage rebate programs and collaborating with key partners and stakeholders supporting the DME fitting team are also key responsibilities.
Requirements
- Knowledge of Durable Medical Equipment products commonly utilized in an Orthopedic Practice.
- Familiarity with insurance guidelines, coding, and billing regulations.
- Proficiency in Microsoft Office, especially Word, Excel, Outlook, and PowerPoint.
- Effective interpersonal skills and communication methods.
- Ability to set expectations with stakeholders and communicate effectively.
- Ability to interact with staff members at all knowledge and skill levels.
- Organizational skills, ability to work independently, and prioritize effectively.
- Manual dexterity for heavy amounts of computer input.
- Ability to sit, stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
- Ability to lift and/or move up to 25 lbs.
- Professional experience in clinical training and knowledge of DME processes and procedures are required.
- Experience in managing and overseeing the entire DME fitting process.
- Day-to-day oversight and staff management, including data monitoring and analysis, inventory management, and ongoing process evaluation and improvement.
- Experience in training and educating new durable medical equipment coordinators and associates.
Nice To Haves
- A bachelor's degree in a related field such as healthcare administration, business administration, or a clinical discipline is preferred.
- Experience in billing and coding is preferred, as well as familiarity with insurance guidelines and regulations.
- Certified as, or willing to pursue certification as a prosthetist or orthotist within 18 months of hire.
Responsibilities
- Develop and enforce safety protocols and procedures in accordance with industry standards and regulatory requirements to ensure the well-being of patients.
- Conduct regular risk assessments to identify potential hazards or risks to patient safety within the healthcare facility.
- Oversee the activities of the DME program, including inventory management, data monitoring, and process evaluation.
- Instruct and educate new durable medical equipment coordinators and associates.
- Authorize the intake and distribution of durable medical equipment.
- Apply expertise in durable medical equipment specifications, procedures, and protocols.
- Coordinate the resolution of patient issues with durable medical equipment and assess root cause issues to relay to equipment technicians and development teams.
- Monitor the processes of durable medical equipment distribution and ensure that authorization procedures are operating efficiently.
- Manage spend agreements to track and help ensure the practice takes advantage of rebate programs.
- Collaborate with key partners and stakeholders that support the DME fitting team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
