DME COORDINATOR

Meadville Medical Center•Meadville, PA

15h•Onsite

About The Position

This role involves coordinating durable medical equipment (DME) orders, verifying insurance, obtaining prior authorizations, and communicating with DME vendors to ensure timely delivery. The position also requires maintaining accurate EMR documentation, educating patients, tracking orders, and ensuring compliance with regulatory requirements. Additionally, the role includes collaborating with various internal departments and performing medical assistant duties such as preparing patients, assisting providers, administering treatments, performing tests, and documenting in the EMR. Administrative support, including answering patient questions, coordinating communication, and assisting with scheduling, is also a key part of the role. The position requires the ability to work independently, show initiative, use tact and poise, and multitask in a fast-paced environment with frequent interruptions. The role may require additional hours on short notice and involves potential contact with blood or body fluids, necessitating knowledge of aseptic technique and infection prevention.

Requirements

High school diploma or equivalent required.
Familiarity with electronic medical records (EMR) systems.
Strong organizational and multitasking skills.
Excellent communication and patient service skills.
Attention to detail and accuracy in documentation.
Ability to work collaboratively in a fast-paced clinical environment.
Knowledge of HIPAA and healthcare compliance standards.
Clear speaking voice.
Ability to exhibit independent judgment skills and show initiative.
Ability to use tact and poise in representing MMC.
Work with minimal direction and assistance and frequent interruptions.
Must be able to work first shift.
Knowledge of aseptic technique and infection prevention i.e. PPE and hand washing imperative.

Nice To Haves

Medical Assistant certification preferred (CMA, RMA, or equivalent).
Previous experience in a medical office or healthcare setting preferred.
Knowledge of durable medical equipment processes and insurance authorization procedures is highly desirable.

Responsibilities

Process and coordinate durable medical equipment orders.
Verify patient insurance coverage and obtain prior authorizations when required.
Communicate with DME vendors to ensure timely delivery of equipment to patients.
Maintain accurate documentation of DME orders in the electronic medical record (EMR).
Educate patients on DME processes, usage instructions, and follow-up requirements.
Track pending orders and follow up on outstanding requests to prevent delays.
Ensure compliance with regulatory requirements and payer guidelines for DME documentation.
Collaborate and coordinate with multiple departments including providers, nursing staff, referrals, billing, and administrative teams to ensure accurate processing and completion of DME orders.
Prepare patients for examination including obtaining vital signs, medical histories, and medication reconciliation.
Assist providers during patient examinations and procedures as needed.
Administer injections, vaccines, and perform basic clinical procedures as directed by the provider.
Perform point-of-care testing and collect specimens as needed.
Document patient interactions, procedures, and results in the EMR.
Coordinate patient referrals, lab orders, and follow-up care.
Maintain exam rooms, supplies, and equipment.
Answer patient questions regarding equipment orders and clinical instructions.
Coordinate communication between patients, providers, vendors, and insurance companies.
Assist with scheduling or patient follow-up calls related to DME or clinical care.
Maintain organized records and ensure HIPAA compliance.