DLP Pricing Help Desk
About The Position
Responsible for responding to various inquiries that may include facilitating registration referrals to classes, programs, screenings and assist with physician referrals. Explains the organization's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members. Assists staff in preparing reports. User Support: Answer incoming calls, emails, and chat messages for technical assistance. Troubleshooting: Diagnose and resolve hardware, software, and printer issues using diagnostic tools and remote-control software. Excellent time management and organizational skills. Ticket Management: Log, track, and update all support requests in the ticketing system with clear notes. Account Administration: Perform basic user management tasks like password resets and access provisioning. Escalation: Route complex or unresolved issues to Tier 2/Tier 3 IT specialists. Documentation: Create and maintain user guides, FAQs, and internal troubleshooting knowledge base articles.
Requirements
- High School Diploma or GED are required
- 1 year of relevant experience in Finance
- Familiarity with Windows/macOS operating systems, Microsoft Office, and basic networking (LAN/VPN).
- Strong verbal and written skills with the ability to explain technical ideas in simple terms.
- High patience, empathy, and a problem-solving attitude.
Nice To Haves
- 2–3 years of experience in an IT support or client service role
- Associate’s/Bachelor’s degree in IT or certifications (like CompTIA A+ or Microsoft Fundamentals)
Responsibilities
- Facilitating registration referrals to classes, programs, screenings and assist with physician referrals.
- Explaining the organization's policies and procedures to patients and communicating their problems, questions and concerns to appropriate staff members.
- Assisting staff in preparing reports.
- Answering incoming calls, emails, and chat messages for technical assistance.
- Diagnosing and resolving hardware, software, and printer issues using diagnostic tools and remote-control software.
- Logging, tracking, and updating all support requests in the ticketing system with clear notes.
- Performing basic user management tasks like password resets and access provisioning.
- Routing complex or unresolved issues to Tier 2/Tier 3 IT specialists.
- Creating and maintaining user guides, FAQs, and internal troubleshooting knowledge base articles.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
