Divisional Sales Manager- Northern & East Ontario

Pandora•Toronto, ON

8d•Onsite

About The Position

As the largest jewellery brand in the world, Pandora gives a voice to millions of people’s loves every day through its beautiful products that empower people all around the world to express themselves. At Pandora, original thinking is welcomed and can turn into positive impact in a heartbeat, allowing individuals to dream big, dare to act, and deliver with care and passion. The Divisional Sales Manager (DSM) is responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts and shop-in-shop locations, and owned and operated (O&O) concept stores. The DSM will manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores. They will be responsible for achieving a sell-in and sell-out budget in every door, and own the success of their region, whilst ensuring that the customer’s experience is flawless and consistent every visit. The role offers the opportunity to build and develop a high performing team through recruitment, retention, training and development of individuals.

Requirements

Bachelors degree in Business, Marketing, similar field or equivalent working experience
8+ years of multi-store leadership experience
Retail and wholesale experience
Geographically located in division or willing to relocate to division
Value based leadership skills with a proven ability and passion to coach and develop talent
Entrepreneurial and strategic thinker with the planning and executional capabilities to grow the business in the short and long term
Self-motivated and driven toward achievement of goals
Proven track record of increasing sales and store profitability
Ability to build relationships, manage key stakeholder relationships and influence others internally and externally
Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds
Solution oriented and demonstrated ability to overcome challenges
Strong understanding of inventory management to maximize business potential (i.e. product assortment, quantities, etc.)
Comfortable with ambiguity and working “in the grey”
Strong business acumen and analytical capabilities
Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performance metrics
Ability to adapt to changing priorities and lead change management initiatives throughout the organization
Thrives in a fast paced, complex organization
Strong negotiation skills

Responsibilities

Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region.
Identify trends, wins and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area.
Partner with Divisional Sales Director to set sales and KPI goals for the owned channels within the region.
Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region and communicate with owners.
Reviews store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies and coaches as appropriate.
Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards.
Coach and support Store Managers, account owners and franchise owners to drive service excellence in store, with a focus on delivering a world class customer experience.
Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity and reduce shrink.
Prepares and conducts performance appraisals and evaluations for O&O Store Managers; recognizes performance gaps and coaches Store Manager to take appropriate action.
Proactively recruit, develop and retain Store Managers and store leadership as needed.
Leads the rollout of company initiatives and product launches, and consistently monitors progress and provides ongoing coaching to ensure success.
Determines the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores.
Analyze and optimize the sell in and sell out performance of multibrand and franchise stores.
Monitor and help manage inventory levels at each wholesale / franchise account to optimize sell-in and sell-out.
Prospect for new multibrand opportunities for continuous growth and development of the region.
Optimize multibrand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain best mix of accounts to maximize sales potential of the region.
Monitor and respond as needed to customer experience surveys for owned and franchise stores.
Travel to all points of distribution within the region to have a strong field presence, build relationships and gain a firsthand understanding of the business.
Develop and foster relationships with wholesale retailers and key accounts within the region.
Build key cross functional relationships, communicating as needed relevant business information, and to gain support for on-going field needs present and future as changes occur through the store fleet growth.
Control expenses within the region to meet budget guidelines.
Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence.
Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team.