Division Manager

North America Central School Bus•Palatine, IL

1d•$85,000 - $95,000•Onsite

About The Position

Provide daily leadership and management of one or more school bus facilities to ensure successful revenue contract fulfillment. This role is responsible for delivering exceptional customer service, maintaining a strong safety culture, fostering positive employee relations, and controlling costs. The Division Manager serves as the site safety leader, accountable for safety performance and results.

Requirements

Minimum three (3) years of experience in the transportation industry
Strong verbal communication skills
Ability to work early morning hours as required by operations
Maintain a professional and respectful demeanor with employees, customers, and the public
Dress in a professional and appropriate manner for a business environment
Perform all job duties safely, adhering to OSHA guidelines and applicable federal and state laws
Follow all company policies and procedures
Proficient computer skills, including Microsoft Office
Ability to use or learn internet‑based systems, additional required programs, and office equipment (phones, fax machines, and other electronic devices)

Nice To Haves

College degree preferred
Managerial experience preferred

Responsibilities

Lead daily operations to ensure safe, reliable, and on‑time service
Use Key Performance Indicators (KPIs) to drive accountability and continuous improvement
Ensure passenger well‑being, including safe pick‑up and drop‑off procedures, placards, and student management
Ensure adequate driver staffing and effective processes to cover absenteeism
Serve as the primary liaison with contracted customers and maintain strong client relationships
Attend School Board meetings as required
Oversee revenue contract administration and compliance
Accountable for location profit and loss, including monitoring monthly variances and developing action plans
Participate in budget and forecast development
Oversee financial operations, including customer billing and collections, labor costs, fuel and maintenance expenses, and capital purchase recommendations and justifications
Oversee time and attendance tracking for hourly staff and drivers, including overtime
Develop and manage route labor standards
Oversee hiring, coaching, performance management, and terminations
Assist with HR matters, labor relations, investigations, and employee relations processes
Promote a respectful, professional, and safety‑focused workplace culture
Ensure compliance with all Company Safety Policies and Procedures
Maintain compliance with DOT, federal, state, and local regulations
Ensure driver credentialing and licensing compliance
Oversee vehicle usage, inspections, certifications, and efficient use of spare buses
Ensure compliance with company maintenance policies and procedures
Manage ancillary equipment systems, including cameras, Zonar, Child Checkmate, crossing gates, radios, and GPS
Ensure facilities are properly maintained in compliance with OSHA and ADA requirements, providing a secure, clean, and safe environment
Ensure timely and accurate submissions to Corporate departments