Division Manager - Project Management, Information Technology Department

City of San Jose•San Jose, CA

10d

About The Position

The Information Technology Department seeks a senior manager to lead the City Project Management Office (PMO). The PMO executes technology and innovation initiatives, sustains business value from City products and platforms, and builds organizational capacity for ongoing transformation and improvement. The Division Manager will foster a collaborative, customer-centric culture and help the City deliver solutions that support its organizational and community goals. Working with the Chief Information Officer, Assistant CIO, IT Department Executive Team, City departments, technology partners, and vendors, the Division Manager leads approximately eight contributors. The PMO oversees an average annual portfolio of more than 75 initiatives and focused lifecycle management for more than 40 primary systems across 20 major City departments. Priorities include business process automation, permitting and development services transformation, 3-1-1 contact redesign, AI-based solutions, business tax systems, emergency management technology, and infrastructure initiatives. The role uses agile and waterfall methods, with priorities aligned through the IT Strategic Plan, Annual IT Work Plan, and Objectives and Key Results. Success is measured by cost, schedule, scope and quality, and realization of customer value. The Division Manager is expected to operate as a player-coach: shaping technical work and architectures, developing contributors, working with technology partners, and managing organizational demands to deliver solutions and services.

Requirements

Bachelor’s degree in a closely related field.
Six years of progressively responsible, directly related experience.
Three years of supervisory experience.
Demonstrated ability to manage large-scale teams and successfully oversee more than 25 simultaneous enterprise projects and initiatives.
Knowledge of applicable professional and technical principles and practices, Citywide and departmental procedures and policies, and federal and state rules and regulations.
Leadership skills, including ethical conduct, approachability, promoting cooperation, and providing direction and support for employee learning.
Conflict-management skills, including the ability to reduce tension by presenting relevant facts, analysis, and solutions suited to the audience.
Management skills, including evaluating priorities and setting clear goals for employees and the work unit.
Project management skills that support projects and agency goals and strategic objectives.
Fiscal management skills, including understanding budget and resource relationships to the strategic plan and complying with controls over funds, contracts, and procurements.
Planning skills, including aligning unit goals with organizational strategy, defining tasks and milestones, and using resources effectively.
Effective oral and written communication and listening skills, with openness to others’ ideas.
Valid California Driver’s License may be required for positions in this class.

Nice To Haves

Strong personnel-management skills, including hiring, employee development, coaching, performance management, and discipline.
Experience with agile and waterfall methodologies, executive scrum-of-scrums reporting, scrums, and Objectives and Key Results.

Responsibilities

Lead the City Project Management Office and foster a collaborative, customer-centric team culture.
Oversee project execution, product and platform lifecycle management, and organizational capabilities for technology-enabled transformation across City departments.
Deliver business value through portfolio management, product management, and project management.
Perform and teach portfolio, product, and project management practices across City departments through the PMO.
Develop strategic plans, budgets, architectures, and roadmaps to plan, execute, and resource initiatives supporting City department service requirements.
Hire, coach, mentor, develop, and performance-manage product and project managers; prioritize work using methods such as scrums, workforce planning, and OKRs.
Partner with customer, technical, and vendor leadership to achieve objectives and resolve challenges.
Adopt new technologies and best practices to deliver impactful solutions, optimize efficiency, and advance development capabilities.
Monitor and regularly communicate performance metrics and project status.
Oversee development, communication, and training on standardized processes and best practices, and maintain integrated tools for planning, execution, business analysis, and deliverable tracking.
Apply governance processes to maintain stakeholder support, identify and address projects in jeopardy, and prevent major project failures.
Plan for competing technical and staff resource demands across project and product lifecycle activities.
Align project methods and priorities with the IT Strategic Plan, Annual IT Work Plan, and OKRs, and deliver against cost, schedule, scope, quality, and customer value targets.
Build an engaged team that embraces innovation and change, earns customer and partner trust, and delivers exceptional customer service.