Division Manager – Residential Services

Chimes•Baltimore, MD

3d•Onsite

About The Position

CHIMES INTERNATIONAL is seeking a Division Manager for its Residential Programs. This role is responsible for overseeing daily operations across multiple residential homes, ensuring compliance and quality, and coordinating admissions, transfers, and program implementation. The Division Manager will lead and coordinate Individual Plan (IP) development and execution, acting as a primary point of contact for individuals, families, and stakeholders. They will also supervise House Managers and indirectly oversee Direct Support Professionals, conduct performance evaluations, and participate in hiring and training. Additionally, the role involves ensuring health, safety, and medication records are accurate, overseeing incident reporting, responding to emergencies, and maintaining compliance with all relevant standards. Fiscal and administrative oversight includes reviewing timesheets, managing financial allowances, and supporting cost-effective operations.

Requirements

2+ years managing multiple residential sites
2+ years of supervisory experience
Experience supporting individuals with intellectual/developmental disabilities (IDD)
Strong knowledge of regulatory compliance, documentation, and quality assurance
Excellent leadership, communication, and problem-solving skills
Valid driver’s license with reliable transportation

Nice To Haves

Bachelor’s degree in Human Services, Psychology, Social Work, or related field

Responsibilities

Oversee daily operations across multiple residential homes
Conduct regular site visits (scheduled & unannounced) to ensure compliance and quality
Monitor documentation, staffing, and service delivery
Coordinate admissions, transfers, and ongoing program implementation
Lead and coordinate Individual Plan (IP) development and execution
Serve as a primary point of contact for individuals, families, and stakeholders
Ensure services align with individual goals and regulatory standards
Monitor behavioral and support programs to ensure effectiveness
Supervise House Managers and indirectly oversee Direct Support Professionals
Conduct performance evaluations and support staff development
Participate in hiring, onboarding, and training of staff
Lead staff meetings and ensure strong communication across teams
Ensure all health, safety, and medication records are accurate and up to date
Oversee incident reporting and follow-up in accordance with DDA and agency policies
Respond to emergencies and ensure proper documentation and communication
Maintain compliance with licensing, regulatory, and internal standards
Review and approve timesheets and payroll submissions
Manage individual financial allowances and monitor expenses
Support cost-effective operations across all assigned sites