Division Manager (Operations and Maintenance)

Akima, LLC•Herndon, VA

5d•Hybrid

About The Position

Akima Global Technology (AGT) is seeking an Operations & Maintenance (O&M) Division Manager to provide strategic and hands-on operational leadership for TSA TOMCAT enterprise IT/OT services across geographically dispersed, mission-critical environments. This role serves as the operational integrator across all service areas, ensuring seamless coordination, service continuity, and mission assurance across the enterprise.

Requirements

Ability to obtain and maintain DHS suitability and any required clearances.
Bachelor’s degree in IT, Computer Science, or related field.
10+ years of IT O&M experience, including 5+ years in leadership.
5+ years of experience managing enterprise IT environments (on-prem, cloud, hybrid).
Proven experience leading 40+ personnel across multi-disciplined programs in a high-tempo, mission-critical environment.
Strong knowledge of ITIL v4 and IT Service Management frameworks.
Experience supporting 24x7 mission-critical operations.

Nice To Haves

Prior experience supporting TSA programs or DHS operational components.
Master’s degree in IT, Computer Science, or related engineering field.
PMP, ITIL v4 Intermediate and/or Agile/Scrum certifications.
Experience with cloud platforms (AWS, Azure, GovCloud), hybrid environments, and cloud O&M models.
Understanding of TSA enterprise architecture, Zero Trust principles, and cybersecurity directives.

Responsibilities

Provide strategic leadership across all O&M functional areas.
Serve as primary interface with Program Manager and Government stakeholders.
Oversee Critical Incident Management (24x7 operations, escalation, reporting).
Lead Network Services (LAN/WAN, monitoring, performance, security).
Manage Change, Configuration, and Release Management processes.
Direct Disaster Recovery and COOP planning, testing, and execution.
Oversee Communications Services (voice, video, messaging, collaboration platforms).
Manage On-Premises and Data Center Operations (servers, storage, virtualization).
Lead Cloud Services (AWS, Azure, hybrid environments, cost optimization).
Oversee Testing Services (functional, performance, security testing).
Enforce SLA compliance and deliver comprehensive performance reporting.
Support cybersecurity compliance (FISMA, NIST, DHS requirements).
Develop and execute workforce strategy, including staffing, training, and cross-functional alignment to ensure resilient, scalable operations.
Ensure operational resilience through cross-trained teams, standardized processes, and continuity planning to maintain mission performance during workforce fluctuations or high-tempo operations.
Own SLA performance across service areas, driving accountability, performance optimization, and continuous service improvement.