Division Director
About The Position
Plans, directs, organizes, coordinates, and evaluates the overall operations and case processing activities of the Pima County Consolidated Justice Court and Ajo Justice Court. Directs the operations and case processing functions. Under the guidance of the Presiding Judge of the Pima County Superior Court and the Deputy Court Administrator of Pima County Consolidated Justice Court and Ajo Justice Court, anticipates, prevents and resolves various issues relating to court operations. May represent or serve as the Deputy Court Administrator, in their absence when requested. This is a classified position that reports to the Deputy Court Administrator, Pima County Consolidated Justice Court. This position performs duties under limited supervision and directs and supervises the work of court operations; case processing managers, supervisors and work units for the Pima County Consolidated Justice Court and the Ajo Justice Court.
Requirements
- A Bachelor's degree from an accredited college or university with a major in public or business administration, criminal justice or a related field, and at least five years of professional experience in case processing or in a legal setting, including two years of management or supervisory experience.
- Any equivalent combination of experience, education and training.
Nice To Haves
- Relevant case processing experience in a similar setting.
Responsibilities
- Direct the daily operation and work activities of assigned units and resolve issues related to the planning of the Court's calendar.
- Manage the operations and case processing units by directing managers and supervisors how to set priorities; effectively allocate resources and staff to workload assignments.
- Problem-solve issues regarding AGAVE case-tracking software functionality and/or data entry made by users internal and external to the court.
- Verify continuous quality assurance of data and work with the Court’s information technology function to identify options and resolutions, when appropriate.
- Address case processing issues when the Deputy Court Administrator is absent; resolve operational/AGAVE software issues, attend meetings, and respond to requests from Superior Court management, judicial staff, and the public.
- Conduct special projects to include studies of case processing, surveys of division procedures, statistical data gathering, and AGAVE software issues; enlist appropriate staff to assist with projects.
- Problem-solve any issues related to technology and software affecting case processing and court operations.
- Collaborate with Court’s Information Technology Support Division: present request, suggestions and ideas for innovation.
- Assist with implementation of upgrades; seek training for employees and management to keep skills current.
- Conduct periodic reviews of the data entry and associated activities to maintain accurate statistical information for the creation of periodic reports for the Deputy Court Administrator and other applicable entities.
- Monitor the quality of customer service provided by staff, for both internal and external court customers.
- Identify problem areas and find solutions.
- Propose, develop, communicate, and evaluate policies, procedures, and objectives to enhance the effectiveness and productivity of the entire case processing function of the justice courts.
- Interpret and apply appropriate statutes, rules, and operating procedures.
- Assist in the preparation of the applicable budgets and monitoring expenditures such as equipment purchases and the ordering of supplies.
- Participate in the selection of new hires, transfers, and/or promotions.
- Direct development of training plans and materials to support the cross-training of operations, case processing and courtroom support staff and in maintaining their knowledge and skills as technology impacts processes.
- Support employee training, performance goals, and appraisals, and ensure units perform work accurately, timely, and in accordance with protocol.
- Guide and oversee the work of the Training and Education Specialist to assure the applicability of technical skills training programs.
- Approve staff requests for time off and verify electronic time sheets for payroll.
- Assure adequate coverage for all functions
- Ensure superior customer service, integrity, and commitment to innovation, efficiency, and fiscal responsibility.
- Address the needs of the Ajo Justice Court, ensure support and guidance as requested and needed.
- Keep informed of current issues, best practices, and trends to ensure efficient and effective Court operations.
Benefits
- Retirement Plan
- Vacation, holidays, and sick leave
- 100% paid parental leave
- Employer-paid Short -term Disability
- Tuition Reimbursement
- Health Wellness discount program
- Mental and Behavioral Health Benefits
- Paid Training with Advancement Opportunities
- Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.
- medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
