Division Director, Retail Stores
About The Position
The Division Director, Retail Stores, leads the Department of Alcoholic Beverage Services’ (DABS) statewide retail liquor store operations. The role ensures consistent customer service, responsible alcohol sales, employee performance, and operational results across the retail network. The director works with other DABS divisions to support efficiency across the supply chain and regularly engages with regional and retail store managers and teams. The position reports directly to the Managing Director of Operations and may receive assignments from other department leaders. The role oversees regional and retail store managers, operational standards and training, store performance, workforce planning, and coordination with purchasing, merchandising, distribution, and technology teams. The director also recommends operational and policy changes based on performance data, employee feedback, customer needs, and department priorities, and provides leadership with updates on performance, risks, and initiatives. This is a full-time, in-office position based in Salt Lake City, Utah. In-state travel is required. The role requires a background check and is eligible for a full benefits package. The stated hourly salary range is $46.63–$65.45.
Requirements
- Knowledge of retail operations.
- Ability to develop leaders and manage performance expectations across a geographically dispersed team.
- Strong judgment, communication, and problem-solving skills.
- Ability to balance customer service, operational efficiency, and regulatory responsibilities.
- Experience managing and overseeing multi-site retail operations.
- Available for in-state travel.
- Must be 21 years of age or older.
- Must be able to pass a background check.
Nice To Haves
- Bachelor's degree in Business Administration, Public Administration, or a related field; or at least four years of equivalent professional experience managing large-scale business operations, applying public administration principles, and overseeing fiscal management and resource allocation.
- Experience in a government-operated retail enterprise, control state, regulated industry, or large multi-site retail organization.
- Experience with inventory controls, point-of-sale systems, distribution operations, and retail technology projects.
Responsibilities
- Manage and lead regional and retail store managers across the state.
- Ensure consistent execution of operational standards and training across state retail store locations and operations, including inventory and financial controls and corrective actions.
- Monitor store performance, customer service metrics, inventory accuracy, and operational compliance.
- Oversee retail store workforce planning, including staffing needs, scheduling practices, succession planning, and training, in coordination with other department divisions.
- Coordinate with purchasing, merchandising, distribution, and technology teams to support product availability and the customer experience.
- Recommend changes to retail policies, procedures, systems, and store operations based on performance data, employee feedback, customer needs, and department priorities.
- Provide leadership with timely updates on retail performance, emerging risks, and progress on department initiatives.
Benefits
- Full benefits package eligibility.
- Job stability and security within a well-established organization.
- Career growth, skill development, and leadership opportunities.
- Meaningful work that benefits the community and supports organizational goals.
- Supportive work environment that values cooperation, strong work ethics, and mutual support.
- Work/life balance is described as a vital element of the organization’s culture.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
