Diversion Program Director - Youth Resource Center

Volunteers Of America, Utah • Salt Lake City, UT

5d • $75,000 - $80,000 • Onsite

About The Position

Volunteers of America, Utah is a nonprofit, faith-based organization whose mission is to provide community-supported pathways for vulnerable people to improve their lives and increase self-reliance. Its programs serve people experiencing challenges related to mental health, substance use, and homelessness.

The Program Manager provides leadership and oversight for multidisciplinary services at the Youth Resource Center, supporting youth and young adults experiencing or at risk of homelessness. Services include case management, behavioral health, peer support, employment and education, early intervention, diversion, and connections to community-based services. The position supervises assigned program and clinical staff and supports coordinated, high-quality services.

The role oversees program and project implementation, staff development and performance, service quality, data and outcome monitoring, community partnerships, and compliance with agency and funding requirements. The Program Manager collaborates with internal and external partners to strengthen access to behavioral health and supportive services, improve coordination across systems, and support continuous quality improvement. As assigned, the role may lead grants, contracts, or initiatives and help develop, implement, evaluate, and sustain services in response to emerging client and community needs.

Requirements

• Master’s degree in social work, counseling, psychology, behavioral science, or a related behavioral health field.
• Current, unrestricted Utah licensure as an LCSW, CMHC, LMFT, or another independently licensed mental health professional appropriate to the position.
• Meet applicable Utah requirements to provide clinical supervision to assigned staff, including supervision toward licensure when assigned.
• At least two years of experience managing programs or projects serving children, youth, or young adults with mental health conditions and/or co-occurring substance use disorders.
• Experience supervising staff, including coaching, performance management, and supporting multidisciplinary teams in behavioral health, social services, housing, homelessness, or youth-serving settings.
• Knowledge of behavioral health, substance use treatment, crisis services, housing and homelessness systems, education, employment, child welfare, juvenile justice, healthcare, and other community-based supports.
• Knowledge of trauma-informed care, crisis intervention, recovery principles, person-centered services, culturally responsive practice, and diversion or early intervention approaches.
• Demonstrated ability to build collaborative relationships, facilitate groups, support consensus building, and communicate effectively with staff, participants, community partners, and public systems.
• Strong organizational, written and verbal communication, problem-solving, and project-management skills, including the ability to manage multiple priorities and adapt to changing program needs.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• At least 21 years of age, with a current driver’s license, good driving record, and eligibility for coverage under the agency’s liability policy.
• Pass required Utah Office of Licensing background screening, maintain an eligible/passing determination through continuous monitoring, and meet other pre-employment requirements.
• Pass a pre-employment drug test.

Nice To Haves

• Experience serving youth or young adults experiencing homelessness.
• Experience with grant- or contract-funded programs, program implementation, compliance, quality improvement, or outcome monitoring.
• Experience with HMIS, SPARS, electronic health records, or comparable client and program data systems.

Responsibilities

• Provide leadership and oversight for assigned programs, grants, contracts, and initiatives, ensuring alignment with program goals, agency policies, funding requirements, and applicable regulations.
• Lead recruitment, interviewing, hiring, onboarding, staff development, performance evaluation, and corrective action for assigned staff in coordination with Human Resources and agency leadership.
• Oversee behavioral health, case management, early intervention, diversion, peer support, employment and education, and other supportive services for youth and young adults experiencing or at risk of homelessness.
• Ensure participant screening, intake, assessment, service planning, referral, and transition processes are timely, coordinated, and responsive to individual needs.
• Ensure staff follow procedures for suicide risk assessment, safety planning, crisis response, and coordination with emergency and crisis providers; address and escalate safety concerns and critical incidents.
• Strengthen coordination across behavioral health, housing, homelessness response, employment, education, healthcare, benefits, crisis services, and community-based supports.
• Develop and maintain program procedures, workflows, referral pathways, documentation standards, and tools that support consistent, high-quality service delivery.
• Monitor staff caseloads, schedules, service capacity, participant flow, and program operations to ensure effective coverage and responsiveness.
• Ensure case management, clinical, and program documentation meets quality, timeliness, and compliance standards.
• Collaborate with leadership, funders, government partners, evaluators, and community stakeholders on implementation, data review, quality improvement, evaluation, training, sustainability, and reporting.
• Use program data, participant feedback, staff input, and quality assurance findings to monitor outcomes, identify gaps, improve workflows, and recommend improvements.
• Support evidence-based and evidence-informed practices, including Housing Problem-Solving, Individual Placement and Support, crisis intervention, and behavioral health stabilization.
• Represent VOA and the Youth Resource Center in partner, coalition, funder, and stakeholder meetings and support collaborative relationships.
• Work with the Division Director, Finance, and agency leadership on staffing plans, budget monitoring, use of program resources, required training, and administrative compliance.
• Maintain punctual, regular, and predictable attendance; maintain an on-site presence consistent with program and supervisory needs; travel within the service area as required; and perform other duties as assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account, including an employer contribution paid quarterly.
• 403(b) retirement plan with a 50% employer match up to 3%.
• Employee Assistance Program for all employees.
• 33 paid days off to start: 11 observed paid holidays, 12 sick days, and 10 vacation days.
• Vacation increases to 12 days after one year, 15 days after two years, and more after five and nine years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance, with additional coverage available.
• Employee Referral Program with cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager