Diversion Center Technician (1451)

Texas Panhandle Mental Health • Amarillo, TX

3d

About The Position

Texas Panhandle Centers is seeking a Diversion Center Technician for its Reset Diversion program in Amarillo, Texas, serving the surrounding Texas Panhandle area. The role provides trauma-informed, person-centered support to adults age 18 and older experiencing mental health and substance use symptoms and criminal justice involvement. It is suited to human services graduates seeking direct clinical experience in a supportive, multidisciplinary team environment.

The technician engages individuals served by the Reset Diversion Center, builds rapport with clients in crisis, and collaborates with Diversion Center staff and community stakeholders to help meet clients’ needs. The role also includes assisting with transportation and meals, maintaining a safe and clean environment, and helping cover shifts through an on-call rotation. Multiple full-time openings are available for weekdays, weeknights, and weekends.

Requirements

• High school diploma or GED.
• One semester (12 credit hours) of accredited college work, or an 8th-grade reading comprehension level demonstrated by a qualifying score on the Adult Basic Learning Examination (ABLE).
• Ability to maintain composure in a crisis situation.
• Willingness to work with law enforcement, TPC staff across programs, and other community stakeholders.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• May be required to use a personal mobile phone for two-factor authentication (2FA).

Nice To Haves

• Experience working with individuals with mental health and/or substance use disorders.
• Experience collaborating with law enforcement and criminal justice systems.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict resolution skills.

Responsibilities

• Use respectful, trauma-informed language in ethical and professional communications.
• Lead initial engagement with individuals served through the Reset Diversion Center using a trauma-informed, person-centered approach.
• Help transport clients, prepare meals, maintain a safe and clean environment, and perform other duties associated with Diversion Center drop-offs.
• Collaborate and participate in consultation and staffing with a multidisciplinary team of Diversion Center staff to help meet the needs of people served.
• Serve individuals with mental health and substance use symptoms who have criminal justice involvement.
• Build rapid rapport and establish trusting relationships with clients in crisis situations.
• Use trauma-informed and person-centered care principles to create a safe, supportive environment for clients.
• Participate in an on-call rotation to help cover shifts as needed.
• Follow the TPC Business Code of Conduct and report concerns when ethical or business standards in the code are compromised.

Benefits

• Public Service Loan Forgiveness eligibility through the organization’s 501(c)(3) designation.
• Low-cost healthcare, including $10 urgent care visits, free Teladoc for household members, and medical, dental, and vision coverage.
• Automatic 1% enrollment in a 457 Plan and up to 6% employer match in a 403(b)/457 Plan.
• PTO accrual, standard holidays, and three annual floating holidays.
• Employer-paid life insurance equal to 1.5 times annual salary and optional supplemental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED