Diversion Center Technician (1451)

Texas Panhandle Mental Health • Amarillo, TX

3d • $0 - $16 • Onsite

About The Position

Texas Panhandle Centers is seeking a Diversion Center Technician to provide trauma-informed care to adults age 18 and older who have mental health and substance use symptoms and criminal justice involvement across Amarillo and the surrounding Texas Panhandle service area. The role is suited to human services graduates seeking direct clinical experience in a supportive, multidisciplinary team environment.

Technicians engage individuals arriving at the Reset Diversion Center using a person-centered approach, help maintain a safe and supportive environment, assist with transportation and meals, and collaborate with Diversion Center staff and community stakeholders. The position has multiple full-time openings across weekdays, weeknights, and weekends and participates in an on-call rotation to help cover shifts as needed.

Requirements

• High school diploma or GED.
• One semester (12 credit hours) of accredited college work, or an eighth-grade reading comprehension level evidenced by a qualifying Adult Basic Learning Examination (ABLE) score.
• Ability to maintain composure in a crisis situation.
• Willingness to work with law enforcement, TPC staff across programs, and other community stakeholders.
• Valid Texas driver’s license and an insurable driving record.
• At least 18 years of age.
• May be required to use a personal mobile phone for two-factor authentication.

Nice To Haves

• Experience working with individuals with mental health and/or substance use disorders.
• Experience collaborating with law enforcement and criminal justice systems.
• Understanding of person-centered and trauma-informed care principles.
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds.
• Excellent communication, interpersonal, and conflict-resolution skills.

Responsibilities

• Maintain ethical and professional communications, using respectful, trauma-informed language.
• Lead initial engagement with individuals served through the Reset Diversion Center using a trauma-informed and person-centered approach.
• Help transport clients, prepare meals, maintain a safe and clean environment, and perform other duties associated with Diversion Center drop-offs.
• Collaborate and participate in consultation and staffing with a multidisciplinary team to help meet the needs of people served by the Diversion Center.
• Serve individuals with mental health and substance use symptoms who have criminal justice involvement.
• Build rapport quickly and establish trusting relationships with clients in crisis situations.
• Use trauma-informed and person-centered care principles to create a safe and supportive environment for clients.
• Participate in an on-call rotation to help cover shifts as needed.
• Follow the TPC Business Code of Conduct and report concerns when ethical or business standards are compromised.

Benefits

• Eligibility for Public Service Loan Forgiveness through the employer’s 501(c)(3) designation.
• Low-cost healthcare, including $10 urgent care visits, free Teladoc for the household, and medical, dental, and vision coverage.
• Automatic 1% enrollment in a 457 plan, plus up to a 6% employer match in a 403(b)/457 plan.
• PTO accrual, standard holidays, and three annual floating holidays.
• Employer-paid life insurance equal to 1.5 times annual salary, with optional supplemental coverage.
• Disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED