Diversion Coordinator (CONTRACT)

Calgary Drop-In Centre (the DI)•Calgary, AB

8d•Onsite

About The Position

The Calgary Drop-In and Rehab Centre (the DI) is seeking a passionate and community-minded Diversion Coordinator to join their mission. This is a full-time contract position focused on preventing unnecessary entry into the emergency shelter or supporting guests' exit as quickly as possible. The role involves leading a team to provide trauma-informed, person-centered care, leveraging expertise in housing resources, and forging partnerships to achieve successful housing outcomes. The Coordinator will ensure timely, client-centered support and advocate for individuals experiencing homelessness.

Requirements

Minimum of bachelor’s degree (B.A.)
Minimum of five years’ experience working in the field of homelessness
In-depth knowledge of the HMIS and Housing First programs available to clients
Experience with Case Management and/or Housing First initiatives
Well-developed interpersonal, conflict resolution and negotiating skills
Strong problem-solving skills and the ability to improve projects, programs and processes
Excellent communications skills, both verbal and written
Ability to provide a satisfactory Vulnerable Sector Check
A genuine commitment to the mission, vision, values, and work of the agency.

Nice To Haves

A combination of education/practical experience may be considered
Ability to develop relationships with a wide variety of services stakeholders
Knowledge of community resources available throughout Calgary
Knowledge of My Everything DiSC in the workplace and its functionality
Resourcefulness and knowledge of community resources and social support systems

Responsibilities

Lead, coach, and inspire a team of Diversion Workers and Housing Locators by fostering professional growth, monitoring and optimizing caseloads, and creating a supportive environment that empowers staff to deliver exceptional, trauma-informed, person-centered care with empathy and resilience.
Serve as a responsive and hands-on leader, providing ongoing guidance and support across multiple channels, championing staff development through meaningful performance coaching and reviews, and partnering with the team to navigate complex client housing needs and achieve impactful outcomes.
Champion data-driven impact by ensuring comprehensive client information is collected from day one and designing meaningful data collection milestones at intake, 21 days, and beyond to measure progress, inform decision-making, and strengthen outcomes for clients and the program.
Leverage expertise in housing resources, income supports, tax programs, and community services to connect individuals with the tools they need to secure and sustain housing, while partnering closely with the Housing Hub and Housing Locator to drive successful housing outcomes and create lasting impact.
Forge and strengthen impactful partnerships across community agencies, landlords, service providers, and internal DI programs, while championing collaboration, mentoring and empowering staff in diversion best practices, coordinating innovative service delivery and data strategies, and connecting clients and teams to the right resources to advance our shared mission of ending chronic homelessness.
Lead and coordinate high-impact Diversion services across the DI’s 4th and 5th floors, ensuring timely, client-centered support reaches those who need it most, while advocating intervention and housing solutions for individuals experiencing unsheltered homelessness on Dermot Baldwin Way.
Balance compassion with accountability, ensuring coordinated, high-quality, client-centered care.
Mentor a diverse and talented team, foster collaboration, and help shape housing programming that changes lives.