District Technology Technician

Academy School District 20•Colorado Springs, CO

18h•$24 - $25•Onsite

About The Position

Works as part of a team to provide first-line technical support to students, staff, and parents of Academy District 20, including but is not limited to: PC support and maintenance, user account management, systems administration of printers, desktops, laptops, and tablet devices; assigns and tracks all work orders at each school or administration building through the centralized ticketing system; provides software support in common education and productivity software packages to students, teachers, administrators, and other school personnel; works with district IT department to provide support and information to schools in standard IT processes, procedures, and practices. The following statements are illustrative of the essential functions of the job and other key duties that may be required. The description may not include all functions performed by the incumbents in various locations. The district reserves the right to modify or change the duties or the essential functions of this job at any time.

Requirements

Ability to communicate effectively verbally and in writing
Ability to create, access, input, retrieve, and manipulate information in various software systems
Ability to establish and maintain effective working relationships with individuals from many diverse backgrounds and professions including supervisors, administrators, coworkers, staff, students, parents, and the general public
Ability to follow oral and written instructions
Ability to greet and interact with the public in a courteous and professional manner
Ability to maintain confidentiality
Ability to manage simultaneous demands and set clear priorities
Ability to operate standard office equipment, performing a wide range of supportive tasks
Ability to train others in procedures and the use of equipment
Ability to use computer equipment and related software to support diagnostics
Ability to work days, hours, locations, and assignments as directed by the supervisor within the position responsibilities
Ability to work independently without direct supervision
Commitment to the education of students as a primary responsibility
Computer proficiency including office productivity applications
Considerable knowledge of computer equipment and related software for diagnostics
Demonstrated ability to manage simultaneous demands and set clear priorities
Demonstrated ability to work well with others in a team setting
Demonstrates citizenship, compassion, courage, discernment, excellence, honesty, hope, integrity, patience, perseverance, reliability, respect, responsibility, and trustworthiness
Detail-oriented
Energetic, creative, innovative, flexible
Excellent cooperative, collaborative, and problem-solving skills
Experience networking client devices over wired and wireless networks
Knowledge of and experience with common iPad productivity packages, apps, and browsers
Knowledge of and experience with common PC productivity packages, apps, and browsers
Knowledge of and experience with common tablet apps and willingness to learn
Knowledge of and experience with the latest and recent version of major operating systems including Microsoft, Apple, and Macintosh
Knowledge of how technology supports learning
Knowledge, experience, and skill in the operation, configuration, troubleshooting, and repair of computer equipment, technical devices, and related software
Strong organizational, interpersonal, written, listening, and verbal communication skills
Strong skills in problem-solving and trouble-shooting hardware and software
Willingness to participate in ongoing training as required
Experience Networking Client Devices Over Wired and Wireless Networks
Experience Troubleshooting, Configuring, and Repairing Personal Computers, Network Printers, Educational and Productivity Software, Tablet Computing Devices, and Operating Systems
High school graduate -high school diploma or equivalent

Nice To Haves

Associate's degree or two or more years (48 semester hours or more of college with no degree) - Information Systems or related field
Bachelor's (Baccalaureate) degree (e.g., B.A., A.B., B.S.) - Information Systems or related field

Responsibilities

Reports consistently for work as scheduled
Performs other duties as assigned
Attains proficient or higher evaluations on established Performance Standards
Assists in maintaining a current hardware and software inventory for assigned schools
Assists with equipment ordering, budget preparation, and ordering of supplies and material for the assigned locations
Assists/coordinates preventative maintenance for building computers, networks, printers, and other related equipment
Attends pre-job training, ongoing training, and meetings as required during the school year in order to remain up-to-date on job procedures
Evaluates equipment and coordinates in recommendations of purchases
Maintains records necessary for effective operation of program, including monitoring expenses and the annual inventory of all materials and equipment
Maintains, orders, and organizes inventory of materials in an effective manner
Organizes and maintains all computer equipment for staff and students
Participates in training activities as required
Performs installation, troubleshooting, repair, imaging, and software support for computers and tablet devices
Performs operational support of technical equipment
Prepares technical documentation, user instruction guides, and conduct hardware and software training as required
Provides information on the availability of programs for classroom use
Provides reference assistance to students and staff
Schedules and coordinates installations, maintenance, and repair of computer and networking equipment
Serves as an ad hoc member of the districtwide committees
Serves as an effective and supportive team member of the IT department
Supervises staff assigned to repair computer equipment
Supports end-users with hardware and software related issues and questions
Works with other District Technology Technicians, District IT, and school staff to resolve issues and problems