District Support Engineer

Eaton Corporation•Sandston, VA

1d•$97,000 - $143,000

About The Position

Eaton’s Electrical Systems and Services division is hiring a District Support Engineer, described in the posting as a District Support Representative. The role oversees day-to-day office operations, including field service manpower, engineering, and sales support. It assists with managing the District’s job schedule and backlog, preparing job plans, budgets, schedules, personnel requirements, and other operational tasks. The role also assists the District Manager and Coordinator with short-term financial forecasts, the annual profit plan, proposal cost estimates, and negotiations. The position provides technical and operational support for field service work involving data centers and electrical projects. It includes customer interaction and coordination with internal business units, other plants, authorized service shops, service organizations, and outside vendors. The role requires maintaining service equipment and inventory, supporting quotations, and responding to emergency situations. The employee must follow Eaton’s safety program, including applicable Qualified Electrical Worker requirements and annual recertifications. The expected annual salary range is $97,000–$143,000. Eaton describes its benefits as including health and welfare benefits, retirement benefits, and programs providing paid and unpaid time away from work. Eligibility and available programs may vary.

Requirements

High school diploma/GED or higher and at least 5 years of field service experience evaluating and servicing electrical distribution and control systems; alternatively, completion of an accredited trade school and/or program and at least 9 years of such experience if lacking a high school diploma or GED.
Valid, unrestricted driver’s license with an acceptable driving record and satisfactory Motor Vehicle Record.
Legally authorized to work in the United States without company sponsorship now or in the future.
Strong organizational, project, time, and task management skills, including use of personal computers and software systems to manage and track priorities.
Demonstrated ability to develop and maintain customer relationships and resolve complaints.
Financial and commercial knowledge.
Leadership and coaching or mentoring ability with field and office personnel.
Strong technical knowledge and understanding of the Electrical and EESS industry, products, and solutions.
Working knowledge of the overall sales function, customer channels to market, and negotiation techniques; ability to assist with proposals and negotiations.
Ability to submit to periodic customer-required background and drug screenings.
Ability to complete and maintain compliance with Eaton’s safety program and policy, including applicable EESS Qualified Electrical Worker requirements and required annual recertifications.
Must be within a 50-mile radius of the location listed in the job description; active-duty military service members are exempt from this geographical limitation. No relocation is offered.

Nice To Haves

Bachelor’s degree in engineering, such as electrical, mechanical, or engineering technology.
At least 5 years of experience leading and managing large service engineering projects of complex scope.
Strong technical knowledge and understanding of the Electrical and EESS industry, products, and solutions.

Responsibilities

Oversee day-to-day office operations, including field service manpower, engineering, and sales support.
Assist with managing the District’s job schedule and backlog, including preparation of job plans, budgets, schedules, and personnel requirements.
Assist the District Manager and Coordinator with short-term business financial forecasts and development and implementation of the annual profit plan.
Develop cost estimates for proposals and assist with negotiations.
Provide technical support to Field Service Representatives and Operations Coordinators executing jobs for data centers and electrical projects.
Provide timely, detailed, and accurate reports on service work performed, product performance, warranty liabilities, company expenses, and time allocation.
Maintain service and test equipment and issued tools in good working condition and maintain sufficient inventory for standard calls.
Develop and maintain customer relationships; support Sales with initial and follow-up customer quotations.
Coordinate with company plants and business units and outside vendors to procure parts and services for the district.
Provide customers with basic application information by phone or on-site consultation.
Be available for 24-hour, seven-days-a-week on-call duty and respond to emergencies with minimal notification.
Maintain working relationships with customers, authorized service shops, other service organizations, and product business units to support customer satisfaction.
Demonstrate safety-conscious handling of equipment and use of electrical and electronic procedures at diverse work sites.
Complete and maintain compliance with Eaton’s safety program and policy, including applicable EESS Qualified Electrical Worker program requirements and annual recertifications.