District Supervisor - Seasonal

H&R Block•Cherry Hill Mall, NJ

11h•Onsite

About The Position

As a seasonal District Supervisor, you will be responsible for leading a geographic district of H&R Block retail tax offices. You will recruit and hire seasonal district associates and provide coaching, development, and performance management to direct reports. You will manage office leaders and hold them accountable for coaching, development, and performance management of office associates. The seasonal District Supervisor will provide the leadership and direction to instill a client-focused culture throughout the district, resulting in increased client retention and client satisfaction. It will be your responsibility to accelerate business growth through the implementation of a business plan, marketing, and identification of growth opportunities while also effectively managing labor to ensure maximum productivity and profitability.

Requirements

Associate’s degree in a related field or the equivalent through a combination of education and related work experience.
Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
Demonstrated analytical and problem solving skills
Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards
Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
5 years minimum related work experience
Strong customer relationship skills with the desire and proven ability to work in a diverse work setting
Understanding and previous use of a Windows-based computer system and proficiency in MS Word, Excel, and PowerPoint

Nice To Haves

Willingness to work irregular schedules

Responsibilities

Recruit, interview, and hire seasonal tax office associates
Support office leaders in hiring of office-level associates
Coach and elevate performance of associates through goal-setting, coaching, and providing timely feedback
Support office leaders in end-to-end performance management of office-level associates
Trigger corrective action processes, as necessary, for direct reports
Provide associate development opportunities, build a culture of recognition, and focus on associate retention with the goal of developing a high performing, energized, and collaborative district team
Champion client experience by ensuring every office associate is focused on easing the client’s tax-related stress by providing a welcoming and personalized service
Seek and utilize client feedback to drive decisions and prioritize client-focused change
Promote the H&R Block brand within the community, to clients, and to associate
Implement business plan and identify district growth opportunities
Exceed business results and rapidly gain market share by implementing a district-level market plan; hold office leaders and associates accountable for business growth at office and individual levels