District Spa Manager

Hiatus Day Spa Med Spa•San Antonio, TX

1d•Onsite

About The Position

Hiatus is an iconic Texas based Day Spa & Med Spa with 11 locations and 12,000+ loyal members state-wide; and we’re just getting started. With exciting growth plans to expand into more Texas communities, we offer the unique opportunity to be part of something incredible: a company with the strength of an established brand, and the energy and limitless opportunities of a startup. At Hiatus, you’ll find room to grow, learn from the best, and make your mark in an environment that strives to be the very best place in the industry to do what you love. If you’re passionate, driven, and ready to be part of the journey, we want to meet you. The District Spa Manager is responsible for the strategic leadership and operational oversight of multiple Hiatus Spa locations. This role ensures that each spa meets business objectives, delivers a best-in-class guest experience, and fosters a thriving and engaged team culture. The ideal candidate is a results-oriented leader who excels in business performance, team development, operational efficiencies, and guest satisfaction.

Requirements

2+ years of multi-unit leadership experience, preferably in the spa, wellness, hospitality, or luxury service industry.
Strong financial acumen with experience managing P&Ls and driving business growth.
Proven ability to recruit, retain, and develop high-performing teams.
Experience in optimizing operational workflows and implementing automated systems.
Passion for delivering an exceptional guest experience and a strong understanding of customer service best practices.
Excellent leadership, communication, and problem-solving skills.
Ability to travel between locations as needed.

Responsibilities

Ensure optimal staffing levels for service providers and support staff to meet business demands while maintaining a balanced labor cost structure.
Lead, coach, and develop Spa Managers and their teams to deliver on The Hiatus Way every guest, every time.
Lead coach, and develop Spa Managers and their teams to foster leadership growth, engagement, and professional development.
Establish clear performance expectations and accountability measures for management teams and staff.
Create initiatives to enhance team member engagement, job satisfaction, and retention through meaningful recognition, incentives, and career progression opportunities.
Implement leadership training programs that empower managers to drive performance and maintain Hiatus Spa’s high standards.
Partner with Talent Acquisition and People to develop a recruiting and succession planning strategies to ensure long-term staffing stability.
Cultivate a collaborative culture where employees feel valued, heard, and motivated to contribute to the company’s success.
Partner with Operations to develop and implement streamlined processes and automation for key operational areas such as inventory, payroll, and people management to improve efficiency and reduce manual workload.
Standardize operational best practices across all locations, ensuring consistency in service delivery, administrative workflows, and compliance.
Identify and implement efficiencies to simplify day-to-day operations, allowing teams to focus on guest experience and employee satisfaction.
Oversee quality control measures to ensure adherence to company standards and operational excellence.
Develop and enforce policies and procedures that enhance team productivity, minimize waste, and optimize supply chain management.
Leverage technology and software solutions to improve operational tracking, reporting, and decision-making.
Conduct regular operational audits to identify gaps, implement corrective actions, and drive continuous improvement.
Elevate the guest journey by refining operational touchpoints and ensuring consistency across all locations.
Work closely with Spa Leadership Teams to uphold Hiatus Spa’s high standards of service, hospitality, and guest engagement.
Develop and implement guest experience training programs focused on delivering exceptional experiences at every touchpoint.
Analyze guest feedback, reviews, and surveys to identify areas for improvement and implement corrective actions.
Ensure that each location maintains a welcoming, relaxing, and aesthetically pleasing environment that aligns with the Hiatus brand.
Foster a guest-centric culture where team members prioritize guest satisfaction and personalized service.
Partner with marketing to develop initiatives that enhance guest engagement, loyalty, and repeat business.
Drive financial performance by overseeing key metrics, total revenue, cost management, and profit margins across all locations.
Analyze financial data and key performance indicators to develop strategies for growth, savings, and efficiency.
Lead, coach, and collaborate with spa leadership teams to exceed sales and revenue goals, membership growth, and guest satisfaction goals.
Implement cost-effective strategies for operational costs and expenses.
Identify opportunities for revenue diversification, including new service offerings, retail strategies, and membership enhancements.
Monitor and manage location-specific budgets, ensuring alignment with company objectives and profitability goals.
Daily review financial reports, tracking trends, and adjusting business strategies accordingly.
Partner with the Med Spa leadership team to continue to build and grow that area of the business.