District Service Manager, Northeast

Volvo Group • Greensboro, NC

1d • $111,100 - $137,200 • Remote

About The Position

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. We are excited to announce that we are hiring a District Service Manager within the Northeast Region. This role will be responsible to provide technical direction and guidance for assigned dealer ensuring effective service operations supporting customer satisfaction initiatives. It is a priority to be the technical advisor to assist the dealers in maximizing customer Uptime through problem resolution. This position requires representation of the Volvo Truck and Mack Truck brands and demands a high degree of confidentiality of each brand.

Requirements

• Strong oral and written communication skills.
• Change Facilitation
• Ownership/Accountability
• Analytical Skills
• Problem Solving/Decision Making
• Technical/Functional Expertise
• Selling Intangible products
• Negotiation Skills
• External Relationships/Networking
• Lead with passion by valuing and respecting the opinions and ideas of others, show empathy and genuine care in all interactions, embrace diversity by engaging and including everyone at every level.
• Perform with purpose by articulating clear goals and expectations through open, authentic, and frequent communication/feedback. Empowering the team to take decisions and recognize successes and learn from mistakes. Prioritize and deliver results that make a difference to our employees and our customers.
• Transform with vision by looking for better ways and outcomes, embrace change and have a sustainability mindset
• 5 years of automotive industry experience, preferably in a service or maintenance related role
• Minimum 1 year of experience in dealership operations or in a position with direct dealer interface
• 2 years of customer service experience
• Automotive Technology knowledge required
• Thorough knowledge of complex truck systems and how to repair them
• Understanding of retail truck business.

Nice To Haves

• Bachelor’s degree in Engineering or business-related discipline

Responsibilities

• Maintain an adequate visitation process to your assigned region.
• Provide guidance and approval of special goodwill expense for product performance corrections to customer's out-of-warranty product concerns.
• Ensure the implementation of servicing support programs including service program completion, Vehicle recalls, Guest Customer program, in order to maximize customer uptime.
• Address ASIST, cases within corporate guidelines to maximize the customer experience.
• Assist dealer in minimizing customer dwell time.
• Utilize compiled service data such as LVD reporting to add value and improve customer profitability.
• Assist in investigations of complex product problems and provide accurate product reports.
• Ensure all Argus cases are current and closed in a timely manner.
• Ensure the prompt resolution of customer and dealer technical issues.
• Provide support to all Regional functions to assure market share is realized, emphasizing on proprietary components.
• Maintain good customer relations by providing technical training with existing as well as conquest customers.
• Maintain Training standard to the level of Master Tech for both Brands.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree