District Service Manager Opportunity in South Plainfield, NJ

Talon Recruiting • South Plainfield, NJ

6d • Hybrid

About The Position

Talon Recruiting has partnered with a leading Heavy Equipment dealership. We are in search of a District Service Manager in NY or NJ. The Service Manager will oversee the service department operations across multiple locations.

Requirements

• Oversee service department operations across multiple locations.
• Establish, implement and adhere to company-wide best practices for service department.
• Implement and maintain a culture of customer intimacy and satisfaction.
• Develop measures to promote and measure adherence to guidelines amongst staff.
• Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog).
• Provide all documentation needed to report KPI's as requested from Director of Service.
• Initiate procedures and leadership practices to create a business environment for participative management.
• Supervise training and development of the service organization team.
• Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.
• Travel to customer site and locations within area of responsibility as required.

Responsibilities

• Establish, implementation and adherence to company-wide best practices for service department.
• Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff.
• Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service.
• Initiate procedures and leadership practices to create a business environment for participative management.
• Supervise training and development of the service organization team.
• Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.
• Travel to customer site and locations within area of responsibility as required.

Benefits

• Very competitive Salary and Bonus
• 401(k)
• Truck
• Medical, dental and life insurance.
• Paid time off including vacation, sick days and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed