District Service Manager- Eastern Region

International Motors•Lisle, IL

22h•Hybrid

About The Position

International has an exciting opportunity for a District Service Manager to cover the Eastern Region. The District Service Manager (DSM) will support our customers by assisting with all areas of product support including warranty, training, and fleet management. The DSM will travel to various dealer, customer, or fleet locations throughout the Eastern Region. Advising Fleet and Dealer Service Teams on best practices for International products.

Requirements

Bachelor's degree and at least 5 years of customer service experience
At least 1 years of lead experience OR Master's degree and at least 3 years of customer service experience
At least 1 years of lead experience OR At least 8 years of customer service experience
At least 1 years of lead experience
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
Organizational Skills
Multi Tasking
Public Speaking
Product Knowledge

Responsibilities

Maintain and develop outstanding customer relationships
Advise Fleet and Dealer Service teams on best practices for all our International products
Provide quarterly reviews with key customers.
Reinforce Service Metrics and OEM standards with regular on-site visits as well as regular virtual meetings.
Responds to customer product inquiries via telephone or in written email or chat sessions or case system, including Tier 1 and Tier2 support levels.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility situations.
Troubleshoots product problems and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Conduct technical and procedural training when necessary
Ability to travel 75% of the time
Provides information tracking, billing/invoicing and report support.