District Service Manager - Imaging Systems (Field: New York Metro/Long Island, NY)

Philips•Brooklyn, NY

35d•Remote

About The Position

As a District Service Manager, you will lead and manage a team of Field Service Engineers for Imaging Systems customer services, participating in the development and implementation of strategic and tactical plans to achieve annual revenue targets from core business and value-added services. Your team will be responsible for customer satisfaction, performing to maintain and enhance the image of Philips in the local marketplace.

Requirements

5+ years of direct and/or indirect experience in leadership within service delivery, service operations, or another related field.
Solid experience managing a profit/loss business and the ability to develop and implement strategic initiatives to generate growth in revenue; ability to create competitive strategies and plans.
Bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or other related field of study OR equivalent combination of education and above listed experience (9+ years).
Excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills.
Excellent analytical, organization, and time management skills.
Effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Must maintain licensure and comply with fleet policy.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to New York, NY (ideally in the NY metro, Manhattan, Brooklyn, Queens, or Jersey City areas).

Nice To Haves

Diagnostic imaging or related healthcare technology background highly preferred.

Responsibilities

Recruit, onboard, and integrate new hires while developing and retaining top talent.
Foster a culture of integrity, communicate business strategy, and build a productive, customer-focused team environment.
Drive business and service strategies to achieve customer loyalty and manage relationships with regional sales.
Implement customer-focused solutions, ensure Net Promoter Score excellence, and adhere to escalation processes.
Build and execute the region's business plan aligned with strategy and goals while driving operational performance and compliance.
Partner with Business Operations to boost efficiency, delegate metrics, and ensure regulatory adherence.
Own and drive financial results (full profit/loss responsibilities) for the region while developing a business plan focused on growth and productivity.
Work cross-functionally to manage risks and identify growth opportunities.
Prioritize and execute strategic and tactical initiatives to balance revenue growth, productivity, and customer satisfaction.
Focus on customer retention, service price realization, and increasing contract capture rates by collaborating with sales teams.
Collaborate with various internal stakeholders (business line management, field sales distribution channels and management, administrative functions, technical innovation, and support services) to meet the needs of a diverse customer base.
Lead/supervise others.
Comply with vendor credentialing.