District Service Development Manager

Sunstate Equipment Co., LLC • Jacksonville, FL

13h • Hybrid

About The Position

Sunstate Equipment Co. is seeking a District Service Development Manager to deliver in-field coaching to technicians, reinforcing standardized diagnostic processes, and partnering with branch leadership to align technician development with operational goals. The role involves tracking technician progress, identifying skill gaps, and maintaining a strong field presence to improve service performance. Sunstate Equipment Co. values safety and its people, offering a supportive work environment and opportunities for growth.

Requirements

• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Extensive experience as a senior-level technician with advanced troubleshooting skills across mechanical, hydraulic, and electrical systems
• Proven ability to coach and develop technicians in field or shop environments
• Strong knowledge of construction equipment systems, repair practices, and safety standards
• Ability to read and interpret technical schematics and translate complex issues into practical guidance
• Excellent communication, problem-solving, and organizational skills with the ability to influence without direct authority
• Ability to work independently in field environments with frequent travel between locations

Responsibilities

• Deliver in-field coaching to technicians during live repair work to improve diagnostic skills, repair quality, and execution discipline
• Reinforce standardized diagnostic processes, including root cause analysis and repair verification, to reduce repeat repairs
• Partner with branch leadership to align technician development with operational goals such as first-time-fix rates and efficiency
• Track technician progress, identify skill gaps, and adjust coaching plans to support ongoing development
• Maintain a strong field presence while providing feedback, insights, and recommendations to improve service performance

Benefits

• Company cell phone, laptop and truck provided
• Bonus Incentive on a quarterly basis and annual basis
• Work boot allowance
• Rent ANY of our equipment for FREE
• Unique “My Holiday” benefit lets you celebrate any holiday without using personal time!
• Medical, dental, and vision insurance eligibility after first full month of employment.
• 401 Retirement Plan with up to 6% company match after 90 days.
• Baby Bonding
• discounts on everything from movie tickets to cell phone bills

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed