District Service Manager

Hillman•Los Angeles, CA

1d•Onsite

About The Position

Provides leadership and direction to Store Sales Representatives in a designated District. Supervises direct reports to ensure the district achieves sales goals, service objectives, budget commitments, account profitability, and administrative commitments. May also supervise Zone Managers attached to the District. Serves as the main point of contact for large accounts by maintaining excellent customer relations at the store level. This role is responsible for ensuring all aspects of training are completed in a timely manner, working with SSRs (and ZM if applicable) on a rotational basis to evaluate performance, and communicating with SSRs (and ZM if applicable) to provide information. The position also involves identifying potential candidates for advancement opportunities and adhering to and following Human Resource Procedures. The District Service Manager meets call cycle commitments, plans and implements new procedures/projects within the District (and Zone if applicable), and ensures that all merchandising strategies are followed. They also ensure that Product Knowledge and Safety presentations are conducted as needed, that expense controls are followed, and continually seeks cost-saving opportunities. The role involves adjusting resources to accomplish objectives in the most efficient manner and assisting the Region/Senior District Manager in developing the operating budget for the District. The District Service Manager promptly responds to customer issues, monitors competitor’s products, customer needs/trends, and maintains regular communication with their Supervisor and Account Managers. When applicable, the role oversees third-party labor, including coordinating with external vendors and their management to ensure alignment with business needs and expectations. This position owns project scheduling and execution across the market, building and aligning the team to deliver projects on time, within scope, and in accordance with established specifications and performance standards. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Requirements

High school diploma or equivalent, Bachelor’s degree preferred or equivalent in experience.
Previous experience managing group of individuals, as a Zone Manager or with other company.
Two years related experience working with hardware and home center accounts.
Identifies and analyzes problems; weighs relevance and accuracy of information; evaluates and generates alternative solutions; makes recommendations.
Positively impacts the team and the organization by dealing effectively with pressure; remains optimistic and recovers quickly from setbacks.
Shows a high degree of personal integrity, honesty and ethical behavior; respects & protects confidential information; holds self-accountable for results.
Builds and manages workforce based on organizational goals, budget considerations, and staffing needs; ensures that employees are appropriately recruited; manages and supports a diverse, multi-sector work force and a variety of work situations.
Assesses and recognizes own strengths and weaknesses; pursues self-development.
Extensive knowledge of Hillman products.
Knowledge of Word, Excel, and Windows.
Excellent planning, organization, and time management skills.
Excellent interpersonal and communication skills.
Positive attitude and strong motivational skills.
Maintains a valid driver license and vehicle insurance and can operate a motor vehicle safely.
Able to travel up to 75% of the time including some overnight stays.
Able to lead and motivate a large group of off-site staff by guiding, training, and offering counsel.

Responsibilities

Ensuring all aspects of Training are completed in timely manner
Works with SSRs (and ZM if applicable) on rotational basis to evaluate performance
Communicates with SSRs (and ZM if applicable) to provide information
Identifies potential candidates for advancement opportunities
Adheres to and follows Human Resource Procedures
Meets call cycle commitments
Plans and implements new procedures/projects within District (and Zone if applicable)
Ensures that all merchandising strategies are followed
Ensures that Product Knowledge and Safety presentations are conducted as needed
Ensures that expense controls are followed
Continually seeks cost-saving opportunities
Adjusts resources to accomplish objectives in most efficient manner
Assists Region/Senior District Manager in developing operating budget for District
Promptly responds to customer issues
Monitors competitor’s products, customer needs/trends
Regular communication with Supervisor and Account Managers
Oversee third-party labor, including coordinating with external vendors and their management to ensure alignment with business needs and expectations.
Owns project scheduling and execution across the market, building and aligning the team to deliver projects on time, within scope, and in accordance with established specifications and performance standards.