District Parts & Service Senior Specialist

American Honda Motor Co., Inc.•Alpharetta, GA

18h•Onsite

About The Position

This position will report to the Alpharetta, Georgia office but will cover the territory of Sarasota, Florida. Therefore, we are seeking candidates who are willing to relocate to that territory. Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.

Requirements

Bachelor’s degree in business, Marketing, Automotive Technology, or equivalent work-related experience
Minimum 5 years of auto parts and service wholesale and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred

Responsibilities

Achievement of Assigned Parts & Accessory Objectives
Achievement of Overall Customer Satisfaction Objectives
Achievement of Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura
Increase % of Dealers Achieving Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura