District Operations Manager- Grimes, IA

Compass Group•Grimes, IA

8d•$75,000 - $90,000•Hybrid

About The Position

The District Operations Manager supports district leadership in driving operational excellence across Canteen's Refreshment Services business. This role is responsible for overseeing daily route operations, improving service execution, supporting frontline teams, and ensuring customer satisfaction. The District Operations Manager serves as a key operational leader, partnering with District Managers, Route Supervisors, and cross-functional teams to optimize performance, improve efficiencies, and achieve business objectives.

Requirements

20% travel with some overnights in the IA region
Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
Ability to lead teams, manage multiple priorities, and adapt to changing business needs.

Nice To Haves

Associate's or Bachelor's degree in Business, Operations, Supply Chain, or related field preferred.
Three or more years of experience in operations, logistics, route-based distribution, retail, foodservice, or refreshment services.
Previous leadership or supervisory experience strongly preferred.
Strong analytical skills with the ability to interpret operational and financial data.
Experience using performance metrics to drive business results.
Excellent communication, presentation, and relationship-building skills.
Demonstrated problem-solving and decision-making abilities in a fast-paced environment.

Responsibilities

Support and execute district operational strategies to drive service excellence, customer retention, and profitable growth.
Act as the primary operational resource for route drivers and field teams, resolving day-to-day issues and removing barriers to execution.
Ensure successful route completion through proactive monitoring, issue resolution, and operational follow-up.
Partner with District Managers to maintain service levels, productivity standards, and operational compliance.
Review daily, weekly, and monthly operational reports to monitor route performance, service completion, and productivity metrics.
Analyze operational data and trends to identify opportunities for process improvement and cost reduction.
Collaborate with district leadership and business partners to develop action plans that improve performance and customer satisfaction.
Support district forecasting, inventory management, and labor optimization initiatives.
Provide coaching, training, and direction to route drivers and field associates.
Reinforce company standards related to safety, customer service, product quality, and operational execution.
Support recruiting, onboarding, and development efforts to build a high-performing team.
Foster a culture of accountability, engagement, and continuous improvement.
Ensure consistent delivery of exceptional customer service across all accounts.
Address customer concerns and operational escalations promptly and professionally.
Partner with sales and operations teams to support customer retention and growth initiatives.
Collaborate with Route Supervisors to ensure adequate coverage and resource allocation across the district.
Support special projects, operational initiatives, and business improvement efforts.
Assist with route coverage when necessary to ensure uninterrupted service to customers.
Maintain compliance with all company policies, safety standards, and regulatory requirements.

Benefits

Internal Employee Referral Bonus Available
Company Car
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.