District Manager - Arizona

Sleep Number•Phoenix, AZ

1d•Remote

About The Position

Sleep Number® is the leader in personalized sleep wellness. Backed by almost 40 years of innovation, Sleep Number has helped more than 16 million people achieve their best sleep. We are guided by our purpose – improving lives by personalizing sleep. This is exemplified through our 3,000+ purpose-driven team members who passionately innovate to drive value creation through our fully integrated business model, owning the process from start to finish, and care at every step. At Sleep Number, you’ll be part of a team redefining what’s possible in sleep, health, and wellness. Backed by world-class research and continued innovation, we create mattresses with adjustable firmness, pressure relief, and temperature-balancing comfort that adapt to customers’ changing needs, night after night, year after year. Our people thrive in a culture where purpose, innovation, and customer experience drive every decision. Join us and help shape the future of sleep wellness. Job Summary The District Manager (DM) is a senior field leader responsible for delivering sustained sales, profit, and market share growth across a multi‑store district while ensuring exceptional customer experience and operational excellence. This role is based out of the Phoenix, AZ area. This role serves as the critical link between enterprise and regional strategy and store level execution; translating priorities into disciplined action through strong store leadership, clear accountability, and consistent coaching. The District Manager operates with a strong ownership and urgency mindset, accountable for district outcomes while leading through inspection, coaching and follow-through rather than direct store-level execution. The District Manager builds leadership capability and execution discipline to deliver results consistently and at pace through others. Success in this role is measured not only by performance, but by the strength, consistency, and sustainability of the district’s business over time.

Requirements

Bachelor’s degree preferred; equivalent combination of education and experience considered.
7–10 years of progressive retail experience in commission‑based or premium/luxury selling environments required.
2–3+ years of multi-unit leadership experience with demonstrated success driving results through Store Managers or equivalent leader roles required.
Experience leading geographically dispersed teams and operating within standardized enterprise systems and processes.
Knowledge of multi‑unit retail business operations, including sales performance drivers, margin‑influencing levers (pricing, discounting, mix), labor effectiveness, and customer experience standards
Demonstrated skill translating enterprise and regional priorities into clear expectations, measurable outcomes, and consistent execution through Store Managers
Proven skill holding leaders accountable through structured performance management, disciplined inspection, and coaching rather than direct execution
Demonstrated skill recruiting, selecting, developing, and retaining high‑performing Store Managers, including building bench strength and succession readiness
Working knowledge of data‑driven performance management, including use of KPIs, dashboards, CRM, and lead management tools to diagnose performance and drive improvement
Demonstrated skill coaching leaders at scale using observation, performance data, and targeted development conversations across in‑person and virtual settings
Strong selling acumen with demonstrated skill coaching selling behaviors and customer experience outcomes without displacing Store Manager ownership
Ability to analyze situations and make sound, timely decisions.
Ability to convey information and ideas clearly and effectively, both verbally and in writing.
Ability to maintain focus and composure under pressure and prioritize decisions appropriately.
Ability to exercise sound judgment, take initiative, and seek clarification when needed.
Ability to manage workload independently, organize tasks, and shift priorities as needed.
Ability to adapt to changing work environments, schedules, or priorities.
Ability to establish and maintain effective working relationships and demonstrate a service-oriented approach.
Ability to maintain confidentiality and exercise discretion with sensitive information.
Ability to accept supervision, respond to feedback, and collaborate effectively with others.
Ability to work cooperatively in a team-based setting.
Ability to sustain required performance and engagement throughout a standard work schedule.
Ability to meet the attendance requirements of the job, including punctuality and consistency.
Valid driver’s license required

Nice To Haves

Willingness to relocate within the region or company preferred

Responsibilities

Own district‑level performance outcomes, including revenue, profitability drivers, and key operating metrics with clear accountability for results and speed of improvement (e.g., sales plan, conversion, units, audit results, staffing effectiveness).
Deliver sales growth and increased conversion, leveraging lead management and customer relationship management (CRM) systems, data and technology.
Inspect and reinforce execution of pricing, promotional, and discount strategies in support of margin and top-line performance.
Ensure every store delivers a differentiated, high-quality customer experience, reflected in customer satisfaction and sales outcomes.
Attract, select, onboard, and develop high‑caliber Store Managers, ensuring strong bench strength and succession readiness across the district.
Hold leaders accountable for talent outcomes, including hiring quality, engagement, retention, and team performance development with timely follow-up when expectations are not met.
Build a culture of continuous learning and growth mindset, embedding feedback, coaching, and development into daily leadership practices.
Role‑model inclusive leadership behaviors and ensure equitable talent practices across hiring, development, and advancement.
Translate regional and enterprise priorities into clear expectations, non-negotiable standards and measurable outcomes for Store Managers.
Lead through disciplined inspection and follow-up, using regular in‑store presence, performance reviews, and data to identify gaps and reinforce expectations.
Drive consistent execution by holding Store Managers accountable for results and behaviors, addressing missed commitments quickly and directly.
Reinforce selling excellence and customer experience through observation, real-time coaching, and skill development, without stepping into store‑level execution or problem-solving on behalf of store leaders.
Model and reinforce disciplined leadership routines, ensuring priorities are executed, commitments are followed up on, and execution gaps are addressed with urgency, focus, and consistency across the district.
Build strong, trust‑based relationships with cross‑functional partners (HR, Sales Enablement & Evolution, Learning & Development, Marketing, Real Estate, etc.) to remove barriers and improve execution.
Operate with an enterprise mindset, balancing district autonomy with adherence to standardized processes, systems, and compliance requirements.
Serve as a visible culture carrier who models company purpose, principles, ethical leadership, and accountability.
Partner with HR on team member escalations and investigations, ensuring timely escalation, leader participation, and disciplined execution of outcomes.
Special projects and other duties as assigned.