District Manager - 12 Month Contract
About The Position
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Manages district operations by overseeing field teams, directing patient support activities, ensuring protocol compliance, and achieving service delivery and quality targets. Leads team performance through coaching sessions, feedback, individual development plans, performance gap resolution, and hiring, termination decisions to enhance capabilities. Drives business results by analyzing KPIs, implementing improvements, resolving operational challenges, identifying market trends, and meeting enrollment, retention, and satisfaction goals. Manages client partnerships through business reviews, program outcome presentations, escalation resolution, and collaboration on strategic expansion initiatives. Oversees district resources by managing budgets, controlling expenses, forecasting financial needs, making staffing decisions, and optimizing personnel allocation across territories. Ensures regulatory compliance by monitoring adherence to privacy regulations, SOPs, and pharmaceutical industry guidelines across all district activities. Leads cross-functional collaboration with clinical operations, reimbursement services, training, and quality assurance to align district priorities, share field intelligence, and inform program enhancements.
Requirements
- Bachelor's degree in healthcare, nursing, public health, health administration, business administration, or a related field, or equivalent experience required.
- 7+ years of experience in healthcare operations and services, patient services, case management, field operations, pharmaceutical services, or a related field required.
- 3+ years of experience in a management capacity required.
Nice To Haves
- Master's degree in healthcare administration, business administration, pharmacy, or a related field, or equivalent experience preferred.
- Clinical licensure in good standing preferred.
- Certified Case Manager (CCM), Accredited Case Manager (ACM), or equivalent certification preferred.
- Certification in project, program management (e.g., Project Management Professional (PMP), PRINCE2), process improvement (e.g., Lean Six Sigma), privacy, compliance, or pharmaceutical operations preferred.
Responsibilities
- Manages district operations by overseeing field teams, directing patient support activities, ensuring protocol compliance, and achieving service delivery and quality targets.
- Leads team performance through coaching sessions, feedback, individual development plans, performance gap resolution, and hiring, termination decisions to enhance capabilities.
- Drives business results by analyzing KPIs, implementing improvements, resolving operational challenges, identifying market trends, and meeting enrollment, retention, and satisfaction goals.
- Manages client partnerships through business reviews, program outcome presentations, escalation resolution, and collaboration on strategic expansion initiatives.
- Oversees district resources by managing budgets, controlling expenses, forecasting financial needs, making staffing decisions, and optimizing personnel allocation across territories.
- Ensures regulatory compliance by monitoring adherence to privacy regulations, SOPs, and pharmaceutical industry guidelines across all district activities.
- Leads cross-functional collaboration with clinical operations, reimbursement services, training, and quality assurance to align district priorities, share field intelligence, and inform program enhancements.
Benefits
- medical
- dental
- vision care
- comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
- support for working families
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- variety of training programs
- professional development resources
- opportunities to participate in mentorship programs
- employee resource groups
- volunteer activities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
